CSR22
Located in Mesa, AZ
Pay: $18.00
Job Full Description
Job Title: Call Center Representative - Inbound/Outbound Calls
Location: Mesa, AZ (This is an ONSITE position, NOT remote.)
Schedule: Monday - Friday, 7:00 AM - 7:00 PM (8-hour shifts within this window)
Compensation:
- $18/hr (bumps to 20/hr after conversion
- Performance reviews every 90 days thereafter
Job Description:
We are seeking motivated and dedicated Call Center Representatives to join our team onsite in Mesa, AZ. This position involves handling either inbound/outbound calls, assisting with inquiries. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle high call volumes. This role requires a professional, empathetic approach and the ability to manage objections confidently.
Key Responsibilities:
- Inbound Calls:
- Handle calls, both inbound and outbound, confirming reservations
- Gather necessary details and accurately enter them into the system.
- Accurately document all interactions and follow-up actions in the system.
- Outbound Calls:
- Make outbound calls to warm leads.
- Engage with customers.
- Overcome objections and handle rebuttals.
- Meet daily and weekly call goals, focusing on securing as many "YES" responses as possible.
Qualifications:
- Strong verbal and written communication skills with the ability to explain complex information clearly.
- Confidence in handling objections and providing rebuttals, especially for outbound calls.
- Ability to manage a high volume of calls in a fast-paced environment (inbound or outbound).
- Customer service experience preferred, but not required.
- Proficiency in using computer systems for documentation and data entry.
#2105OS
Mesa, AZ
2105
849 North Dobson Road
Suite 107
Mesa, AZ 85201
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