ROT15
Located in Mesa, AZ
Pay: 21-24
Job Full Description
Job Description:
We are seeking a detail-oriented Quality Technician to join our team. The ideal candidate will be responsible for supporting both returns data entry and inspecting returned warranty units, identifying the root cause of failures, and ensuring accurate data entry for each unit.
Key Responsibilities:
• Work flexibly with the warranty analysis and returns administrator team members to ensure customer returns and labor claims are processed in a consistent timely manner
• Uses ERP system to generate returns and process credits
• Looks into customer shortage claims to determine appropriate course of action
• Responses to customer requests in a courteous and reasonable manner
• Review incoming data to seek patterns of failures that can be used to drive root cause analysis
• Conduct counts of returned units and support data entry into ERP system
• Inspect warranty units and identify the root cause of failures including using common mechanical tools to dismantle automotive parts for individual inspection
• Complete warranty analysis root cause reports and communicate findings to internal and external customers
• Perform accurate data entry, including serial numbers, manufacturer details, and receipt dates
• Other tasks as assigned by leadership team
Requirements:
• High school diploma or higher
• Minimum of 1 year of experience in quality control or a related field
• Basic computer skills are required
• Experience in ERP systems, preferably MAS/Sage 500 is preferred
• Strong attention to detail and accuracy is crucial for this role
• Ability to work independently and or as part of a team
• Ability to understand technical drawings and use precision measurement tools when needed
• Problem solving and critical thinking abilities
• Experience using tools, hand tools and light power tools for assembly or disassembly
#2105ST
Mesa, AZ
2105
849 North Dobson Road
Suite 107
Mesa, AZ 85201
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