Q175
Located in Tempe, AZ
Pay: 18.00
Job Full Description
Summary
Receives and responds to telephone requests from customers and Field Service staff. Establishes and maintains positive relationships with internal and external customers.
Essential Functions
- Maintains a comprehensive knowledge base of multiple product lines including part numbers, features, account-specific plan-o-grams, units of measure/packaging and pricing.
- Maintains a comprehensive knowledge base of multiple account specifications/guidelines including order procedures and account-specific product offerings.
- Answers incoming calls within specified timeframes. Maintains established performance measures.
- Answers detailed questions about products and customer order status.
- Generates routine and special order paperwork according to established account profiles.
- Researches and resolves a variety of customer concerns and complaints.
- Supports store roll-outs and closings by placing a variety of calls to coordinate machine shipments.
- Accurately documents all calls.
- Initiates routine follow-up calls to customers as needed.
- Treats all callers in a courteous and professional manner.
- Completes outbound call assignments and projects without compromising inbound call goals.
- Participates in department improvement teams.
- Works “on call” evenings and weekends on a rotating basis as needed.
- Performs all other related duties as assigned.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Safety - Observes all safety procedures and policies; Reports potentially unsafe conditions to supervisor; Uses equipment and materials properly.
Education:
High School diploma or GED equivalent is required; or equivalent combination of education and experience.
Qualifications:
1. Six months of customer service experience is required; Call Center experience is preferred.
2. Basic knowledge of MS Office applications required; Ability to learn in-house software applications.
3. Excellent communication and problem-solving skills.
4. Able to work with a variety of personalities and maintain composure under stressful conditions.
5. Able to effectively locate, communicate and document information.
Fluency in Spanish is a plus.
Many Ways To Apply:
- Resumes may be emailed to Jobs.tempeAZ@expresspros.com
- Call our office 480-413-1200
- Visit our office 1342 W Warner Rd. Suite 102, Tempe, AZ 85285
- Apply Directly on our site at Expresspros.com
Tempe, AZ
1953
1342 West Warner Road
Suite 102
Tempe, AZ 85284
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