13955280
Located in Pacoima, CA
Pay: $18hr to start.
Job Full Description
Customer Service Representative
Pacoima, CA
Full time – Temp to hire.
Monday thru Friday – 8am to 5pm
$18hr to start.
Busy manufacturer, distributor, and single supply source for products within the Hospitality, Vacation Rental, Healthcare, Commercial Laundry and Fitness markets is looking for a Customer Service Associate to join their team in Pacoima.
Summary: Seeking a Customer Service Associate with 1-2 years of customer service. You will be responsible for manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Interfacing with other departmental groups (accounting, order processing, warehouse) as needed to provide customer order and invoice status.
- Providing customer assistance with website logins and account updates.
- Support online customers with website navigation and order placement as needed.
- Producing daily status reports as needed, new registrations, sales summaries.
- Experience with website management and CRM systems is a plus
- Experience with Sage 300 and Sage CRM a plus.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Performing other duties as assigned.
Requirements:
- 1-2 years ecommerce customer service experience.
- Sage 300 and Sage CRM experience a plus.
- Excellent writing, grammar and editing skills.
- Familiarity with website management tools.
- Proficiency with Word and Excel.
- Excellent time management skills.
- Comfortable using computers.
- Experience working with customer support.
Glendale, CA
2791
1209 North Central Avenue
Suite 200
Glendale, CA 91202
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