14352709
Located in La Crescenta, CA
Pay: $20hr to start
Job Full Description
Customer Service for Travel Agency
La Crescenta, CA
Full time Temp to hire
Monday thru Friday - 8am to 5pm
$20hr to start
A busy family business with a rich legacy dating back to 1952, dedicated to curating exceptional travel experiences and delivering unparalleled customer care is seeking energetic Customer Service Representatives to join their team in La Crescenta.
Summary: Seeking individuals to provide customer service directly to customers, as well as support agents with admin duties, data entry and phone calls.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Must be well groomed.
Glendale, CA
2791
1209 North Central Avenue
Suite 200
Glendale, CA 91202
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