14361053
Located in Norwalk, CA
Pay: $22.00 - $24.00 per hour
Job Full Description
Dispatch Assistant
$22.00 - $24.00 per hour, DOE
8:00am to 5:00pm / Mon - Fri
A successful logistics company in the city of Norwalk is looking for a Dispatch Assistant to oversee customer interactions and ensure smooth logistics operations. The ideal candidate will have Logistics experience and a basic understanding of driver routing, excellent time management skills, and the ability to efficiently book and coordinate orders and vendors. We are seeking a highly organized, detail-oriented individual who can manage multiple tasks effectively while delivering outstanding service. You are applying through Express Employment Professionals, an award-winning Staffing Firm, for this long-term position.
Dispatch Assistant Responsibilities:
- Respond promptly to customer inquiries via phone and email, ensuring all issues are addressed in a professional and timely manner.
- Book and set up orders/vendors, coordinating delivery schedules.
- Manage driver routing tasks and ensure drivers are on schedule for timely deliveries.
- Track orders and drivers to provide updates to customers; follow up to resolve any delays or issues.
- Handle customer complaints with empathy, efficiency, and a focus on finding solutions.
- Manage and prioritize scheduling tasks, ensuring proper time management for all logistics-related activities.
- Maintain effective communication with vendors, drivers, and customers to ensure smooth operations and resolve any logistical challenges.
Dispatch Assistant Requirements:
- 1-2 years of experience in dispatching, customer service, logistics, or a related field.
- Basic understanding of driver routing and scheduling in a logistics or transportation environment.
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent written and verbal communication skills.
- Detail-oriented with a focus on accuracy.
- Problem-solving skills with the ability to resolve issues in a calm and professional manner.
- Proficiency in MS Office (Word, Excel, Outlook) and logistics software (preferred).
- Positive attitude, self-motivated, and team-oriented with a proactive approach to work.
Benefits of Working with Express Employment Professionals:
- Weekly pay and immediate benefits!
- Evaluation to hire positions - get your foot in the door at a great company!
- Personalized job matching and interviewing prep!
- No fees for you, ever!
- Quick hiring process!
Positions fill fast - Apply Today!
#MOLA
La Mirada, CA
2184
6709 Greenleaf Avenue
Suite 202
Whittier, CA 90601
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