Job Details

Customer Service Representative October 18, 2024

14333165

Located in Laguna Hills, CA

Pay: $20 - $25/Hr. DOE

Job Full Description

Express Employment Professionals is recruiting for a Customer Service Position for a well-established company located in Irvine.

Pay: $20 - $25/Hr.

Schedule: Monday - Friday; 8:00am - 5:00pm

Duties will include, but not be limited to:

- Follow established guidelines for Day-To-Day shipping and receiving and routine tasks.
- Process all incoming and outgoing shipments through the company's shipping and receiving database.

- Ensures customer inquiries are handled in a professional and expeditious manner. Maintains effective communication with other individuals and departments as necessary.

- Accurately enters all order requests received via telephone, FAX, mail, and email. Verifies all entries for accuracy.
- Process Instruments trays returned back from the field through washing and sterilizing cycles.
- Perform quality and functional checks for inventory before shipping and after receiving.
- Pack, seal, and label to prepare materials for shipping.
- Prepare all shipping documents in a timely and accurate manner.
- Unpack, examine, and route incoming shipments. Record damaged items and shortages and correspond with shipper.
- Record shipment data, such as weight, charges, space availability and discrepancies, for record keeping purposes.
- Maintain inventory of shipping materials and supplies as needed.
- Stock shelves and track shipments.
- Perform physical/cycle counts of inventory with distributors on the field.
- Prepare International Shipment and Proforma invoices.
- Prepare inventory availabilities and transactions excel reports and spreadsheets.

 

Minimum Qualifications:

- High school diploma

- Minimum of 2 years of relevant experience with a medical device company, preferably specialized in spinal devices manufacturing.

- Minimum of 2 years of relevant experience with DHL, FedEx, USPS or any major shipping carrier.

- Willing to work on weekdays and, if needed, on weekends in support of operational needs.

.- Strong customer service, interpersonal and communication skills.

- Experience with computer systems to include Microsoft Office products, i.e. Outlook, Word and Excel (is a must).

- Comfortable learning and using Inventory systems. Experience in inventory systems is a PLUS.

 

Benefits of working with Express include medical benefits, training and scholarship opportunities.

Apply with application to lagunahillsca.expresspros.com or email your resume to Jobs.lagunahillsca@expresspros.com or contact us at 949-556-3359

Laguna Hills, CA
2766
23181 Verdugo Drive
Suite 104-B
Laguna Hills, CA 92653

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