Located in Costa Mesa, CA
Pay: $23/Hr. - $30/Hr.
Job Full Description
Express Employment Laguna Hills is recruiting for an Helpdesk Technician Level 1 position for a growing company located in Cost Mesa
Service Line: Evaluation-to-Hire, Fulltime
Schedule: M-F 8:00AM - 5:00PM
Key Responsibilities:
- Install and configure specified software packages such as operating systems, business applications and other office tools
- Perform network, hardware and software troubleshooting and technical support when required
- Provide remote support to user requests in relation to networking, operating system, System hardware diagnoses, software, and operator problems
- Follow diagrams and written instructions to repair a fault or set up a system, supporting the roll out of new applications
- Prioritize and manage open cases
- Support site monthly maintenance per industry standard
Qualifications:
- Minimum 2 years hands-on helpdesk and field service experience in the IT Industry
- Network Troubleshooting, Networking Knowledge, Product Knowledge
- Knowledge of Microsoft Software including Windows 7, 10, and 11, Windows Server 2008, SBS 2010, 2012, 2016, 2019, 2022 and MS Office Products
- Experience with physical setup and configuration of equipment such as computers or other hardware
- Experience providing Server, Desktop, Printer and Scanner hardware support, including troubleshooting for normal operation per spec
- Knowledge of technical documentation standards and guidelines
- Knowledge of the basic operations and concepts involved with workstation components, operating systems and software
- Knowledge of basic electronics
Preferred:
- Knowledge of IP PBX and VoIP Systems
- Knowledge of Security Cameras
- Knowledge of Linux Operation Systems
- Must be able to demonstrate the ability to professionally handle multiple user requests with different priorities and deadlines
- Ability to work on assigned scheduled
- Good teamwork and communication skills
- Must have a reliable car
- Bachelor's Degree
- 5 years of experience in Windows
- 5 years of experience in Helpdesk
- Driver's License
Benefits of working with Express include medical benefits, training, and scholarship opportunities.
Apply with application to lagunahillsca.expresspros.com or email your resume to Jobs.lagunahillsca@expresspros.com or contact us at 949-556-3359
Laguna Hills, CA
2766
23181 Verdugo Drive
Suite 104-B
Laguna Hills, CA 92653
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