14351101
Located in San Jose, CA
Pay: $25-$28/hr
Job Full Description
Job Title: Service Administrator
Overview: We are looking for a highly organized and detail-oriented Administrative Assistant. This role involves coordinating service requests, scheduling appointments, and providing administrative support. The ideal candidate will excel in communication, problem-solving, and thrive in a fast-paced environment.
#2351ESJ
Responsibilities:
Service Coordination:
- Process service requests via phone, email, or online.
- Schedule and dispatch service technicians promptly.
- Coordinate with clients, technicians, and project managers for efficient service delivery.
- Maintain accurate records of service activities, including work orders and service reports.
Customer Communication:
- Act as the primary contact for clients regarding service inquiries and updates.
- Confirm appointments, provide status updates, and address client concerns.
- Follow up with clients post-service to ensure satisfaction and resolve issues.
Administrative Support:
- Assist with data entry, filing, and document management.
- Generate and distribute service-related reports and invoices.
- Coordinate with the billing department for accurate invoicing and timely payments.
- Manage inventory of service-related supplies and materials.
Quality Assurance:
- Monitor service performance and customer feedback for improvements.
- Ensure service technicians adhere to company standards and customer expectations.
- Participate in meetings and training sessions to stay updated on industry trends and best practices.
Qualifications:
- Experience in administrative or customer service roles, preferably in construction or service industries.
- Proficiency in Microsoft Office and scheduling software.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- Detail-oriented with a focus on accuracy and quality.
Salary: $25-$28/hr
Apply now to be a key part of our team!
San Jose, CA
2351
1798 Technology Drive
Suite 139
San Jose, CA 95110
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