14313564
Located in Santa Clarita, CA
Pay: $24.00 - 26.00
Job Full Description
NEEDED IT HELP DESK SUPPORT - ONLY LOCAL CANDIDATES WILL BE CONSIDERED! PLEASE CALL OR TEXT MARIA IMMEDIATELY 661-775-2570
RESPONSIBILITIES
- Performs quality work within deadlines under general guidance.
- Interacts professionally with other employees, customers and suppliers.
- Works effectively as a team contributor on all assignments.
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Troubleshoot client login issues to determine and resolve reported problems
- Troubleshoots telephone and VOIP issues to resolve them
- Tracks warranties and inventory
- Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
- Documents, tracks, and examine problems to ensure timely solutions
- Interacts with network services
- Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
- Writes how-to-guides, editing, and revising it with updated information when necessary
- Provides technical assistance for questions and problems
- Responsible for maintaining a fluid and well-organized inventory and storage system for all IT hardware
- Assists in training computer users
- Maintains daily optimal performance of computer systems
- Asks relevant questions to determine nature of problem
- Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
- Addresses technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues
KNOWLEDGE
- Associate Degree in related discipline and 2 yrs experience is required, or High School Diploma and 4 years’ experience, certification including CompTIA A+, Network+, MCSA Windows 10 certifications a plus
- Working knowledge of office automation products, databases and remote control, and a good understanding of computer systems, mobile devices and other tech products
- Working knowledge of WAN and LAN to address network connectivity issues
- Knowledge of the following: Monitoring Tools, Network Protocols, LAN/WAN knowledge, TCP/IP, Internet/Browsers, Spreadsheets – Excel, Access, MS Exchange, Word, Outlook, and Project.
- Knowledge of ERP systems
- Bilingual communication skills a plus
SKILLS ABILITIES
- Problem Solving
- Planning & organizing
- Verbal Communication
- Written Communication
- Relationship Management
- Quality Orientation
- Ability to interact at all levels
- Ability to work as a team member
- Flexibility/ adaptability/ multi-tasking
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the law. Including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Santa Clarita, CA
2868
28159 Avenue Stanford
Suite 110
Santa Clarita, CA 91355
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