14344300
Located in Sun Valley, CA
Pay: $23.00/hr
Job Full Description
IT Help Desk
POSITION OVERVIEW
Responsible for providing professional technical assistance and support related to computer systems, hardware, and software. Responds to queries, troubleshoots issues, runs diagnostic programs, isolates problems, and determines and implements solutions, providing IMS associates with reliable, responsive, and high-quality technology and technical support. Performs related duties as required.
REPORTS TO:
IT Administrator
RESPONSIBILITIES AND DUTIES
With minimal supervision and direction:
• Provides professional “Help Desk” technical assistance and support related to computer hardware and software and phone systems.
• Maintains systems, installs new units, and makes modifications to computer networks as directed.
• Respond to inquiries in person, over the phone, and/or via remote access.
• Installs and/or updates computer peripherals including, but not limited to printers, copiers, cell phones, desk phones, and other related computer accessories.
• Establishes and implements procedures for tracking repair orders.
• Performs diagnostic tests to ensure security and integrity of the system.
• Creates records and reports.
• Maintains e-mail systems to include adding and removing users as required.
• Assists and supports users with custom IT application development.
• Works with the IT Administrator to review and analyze hardware and software needs, making recommendations for changes and upgrades.
• Develops and maintains positive relationships with coworkers while providing excellent customer service to all employees.
• Provides multi-media support for Company meetings
• Refurbishes older computer hardware, updating hard drives and re-installing operating systems and other requisite software.
• Drives on Company business.
• Performs other duties as required.
MINIMUM QUALIFICATIONS/CORE COMPETENCIES
The following are the minimum qualifications which an individual requires in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
• Exercising independent judgement and decision making based on standard policy or working procedures.
• Strong customer, quality and results orientation.
• Thorough proficiency and advanced knowledge of the principles and practices of modern information technology, including the design, installation, maintenance, and operation of modern computers, workstations, and related software, networks, servers, to include LAN, WAN, TCP/IP, Ethernet and VPN hardware.
• Expert proficiency in and knowledge of desktop publishing and the Microsoft Office Suite computer software.
• Communicating professionally telephonically, in person, and in writing.
• Competency to train and remain current in information technologies on an ongoing basis.
I
SKILLS
• Practically applying proficient math skills, and proper spelling, grammar, and punctuation.
• Excellent planning, organizing, forecasting, negotiation, and leadership skills.
• Excellent verbal/nonverbal and written skills.
• Strong customer, quality and results orientation.
• Strong workstation and network troubleshooting skills.
• Basic understanding and experience on Windows servers and workstations.
• Advanced knowledge of network programs and capabilities and computer peripherals.
• Willingness to be on call, travel and to work long hours if necessary in case of serious network malfunction.
• Advanced proficiency in operating modern desktop computers, related software, and related modern office equipment.
• Advanced proficiency in the use of Microsoft Office Suite computer software.
Van Nuys, CA
2996
7241 Lankershim Boulevard
Suite A
North Hollywood, CA 91605
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