ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Independently, or in accordance with general instructions, audits and tracks work of eligibility clerks.

·         Maintains and monitors monthly deadlines for completion of work assigned to eligibility staff.

·         Signs and executes all HAP contracts.

·         Trains personnel in regulations, policies and accuracy in the maintenance of tenant records.

·         Supervises newly hired clerks.

·         Designs forms.

·         Provides ongoing support and assists all eligibility staff in troubleshooting.

·         Administers criminal record-check program through Clear Screening.

·         Monitors tenant file archival process.

·         Analyzes problem areas and recommends solutions.

·         Advises and assists residents and clients concerning occupancy.

·         Explains Housing Authority functions and operational policies to residents and general public.

·         Coordinates interaction among personnel, including area offices, inspectors, accounting department and in other special areas as needed.

·         Prepares and performs electronic submissions to various governmental agencies.

·         Performs monthly reconciliation of all USDA funded properties.

·         Prepares weekly reports to ensure program compliance.

·         Monitors and supervises Section 8 update process.

·         Assists staff in lease-up and tenant screening.

·         Creates training materials for eligibility staff.

·         Assists in investigation of fraud and complaints.

·         Prepares reports and correspondence as required.

·         Responds to requests for information from outside agencies.

·         Co-shares the duties of Occupancy Program Specialist/Eligibility Clerk Specialist in his/her absence.