14348480
Located in Yuba City, CA
Pay: $20/hr
Job Full Description
QUALIFICATIONS
- · Minimum of 1 year of financial institution experience with a minimum of 1 year in a
- · lending capacity.
- · Must have a working knowledge of loan policies and procedures.
- · Good communication skills (written and verbal) with excellent telephone etiquette.
- · Working knowledge of Microsoft Office products, especially Word and Excel, and
- · calculators.
- · Must possess good organizational skills with the ability to file accurately and quickly.
- · Must be able to work accurately and efficiently in a fast-paced environment and adhere
- · to a flexible schedule
ESSENTIAL FUNCTIONS
- · Answer phone calls to provide frontline staff support
- · Process payoff sent via mail to the Credit Union
- · Work with our third-party title vendor and California DMV to assist with releasing
- · vehicle titles
- · Assist staff with the preparation of title and registration documents.
- · Post general ledger (GL) transfers, payoffs and DMV related transactions on
- · collateralized loans
- · Maintain reports/logs for GL balancing, DMV transaction receipts, payoffs, missing
- · titles and title work, unperfected liens, and others as needed for DMV processing
- · reporting and tracking
- · Review all title documentation presented from funded consumer loans on
- · collateralized loans for completeness and accuracy. Including DMV tax and fee
- · calculations
- o Including employee DMV documentation received through all channels
- · Maintain reports of outstanding unperfected titles 45 days and older and status of
- · each. Report to supervisor escalated missing or problem title situations
- · Maintain reports to ensure accuracy and completeness of information sent for new
- · and paid off loans
- · Communicate with staff, members, DMV representatives, our third-party title
- · and registration vendor, and dealership staff regarding the resolution of title issues,
- · incorrect title fees collected, unperfected liens, and loan payoffs
- · 2
- · Review and audit a percentage of indirect loan files and all membership applications
- · for accuracy and completeness
- · Calculate income based on internal guidelines and policy
- · Review daily, weekly, and monthly reports from core and/or vendors and perform
- · any follow up needed
- · Assist frontline and back-office staff with processing loan and payment corrections
- · Assist frontline and back-office staff with processing loan adjustments, extensions,
- · re-writes, etc.
- · Work with insurance agents to process letter of guarantee requests
- · Comply with all regulatory requirements and internal security/information security
- · practices
- · Ability to work well under pressure with multiple projects and deadlines
- · Continuous sitting or standing for approximately six or seven hours per day,
- · intermittent bending and walking
- · Must be able to perform light work lifting, carry and/or pushing objects up to 25lbs.
- · Must, at all times, demonstrate cooperative behavior with colleagues and
- · supervisors
PRIMARY FUNCTIONS
To provide consumer loan support for all frontline staff, all areas of Lending, dealerships,
and directly to our membership for all related functions of loan servicing on booked loans.
DUTIES AND RESPONSIBILITIES
- · Cooperates with, participates in, and supports the adherence to all internal policies,
- · procedures, and practices in support to risk management and overall safety and
- · soundness
- · Process certified mail for Consumer Lending Department.
- · Stay abreast of title and UCC regulations
- · Ensure DMV packages are complete and correct before submitting for auditing.
- · Answer lending questions on funded loans from members, staff, and dealership
- · partners
- · Approximate working time is as follows:
- o 40% Pay offs & Release titles, assist DMV Clerks as needed
- o 20% Communications (phone, email, LOS) with dealerships, BDM’s, staff
- o 20% Performing loan maintenance
- o 20% Auditing funded indirect files and signature cards
- · Other duties as assigned
Yuba City, CA
1758
870 West Onstott Road
Suite E
Yuba City, CA 95991
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