14351257
Located in Englewood, CO
Pay: $27/hr.
Job Full Description
Job Title: Client Care Representative
Pay: $27/hr.
Schedule: Multiple shifts available - hours of operation fall between 6:30am-7pm Mon-Sat
Position type: Evaluation Hire
Location: Englewood, CO
Benefits: While contracted with Express, Medical, Dental, Vision, Life, Short & Long-term disability and sick pay are offered
Express Employment Professionals of Centennial is seeking Customer Service Representatives for a locally owned and operated security company. This isn’t the typical ‘call center’ position where you have to follow a script and get customers off the phone – your goal is to make sure each customer is satisfied after every call and their issue is resolved.
Job Highlights:
- Assist with the high volume of inbound calls handling everything from general questions to alarm protocols (60% of your day is spent on the phones)
- Responding to service tickets
- Collections on past due accounts
- Updating client information
- Billing - sending invoices to clients as well as making payments to suppliers
- Provide scheduling information to technicians
What We Look For:
- Experience in a call center or customer service environment is highly desired
- Associates who genuinely care about helping people while meeting company objectives
- Working knowledge of MS Office & GoogleSuite
- The ability to professionally communicate with customers over the phone
- The ability to calmly work through stressful situations
- Problem solving skills
Our Vision:
We will make the world a better place by positively impacting people’s lives in four specific areas of impact:
- Our Employees – We strive to see our employees thrive, both personally and professionally.
- Our Customers – We serve to hear our customers rave about the C.A.R.E. they feel from Security Central.
- Our Communities – We work to build communities that flourish in safety and security.
- Our World – We give to help the world believe in Hope and Love by sharing our time, talents, and treasure with others.
Our Values:
We summarize our character and commitments in our C.A.R.E. Pledge which embodies our core values. We pledge to do the following each and every day:
C – Care for our customers’ personal safety and peace of mind.
A – Answer calls and alarms quickly.
R – Reflect Godly character in all that we do.
E – Earn a fair profit to fuel our positive impact on people’s lives.
Centennial, CO
2989
12200 East Briarwood Avenue
#148
Centennial, CO 80112
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