Job Details

Client Care Representative December 12, 2024

14351257

Located in Englewood, CO

Pay: $27/hr.

Job Full Description

Job Title: Client Care Representative 

Pay: $27/hr.

Schedule: Multiple shifts available - hours of operation fall between 6:30am-7pm Mon-Sat

Position type: Evaluation Hire

Location: Englewood, CO

Benefits: While contracted with Express, Medical, Dental, Vision, Life, Short & Long-term disability and sick pay are offered

 

Express Employment Professionals of Centennial is seeking Customer Service Representatives for a locally owned and operated security company.  This isn’t the typical ‘call center’ position where you have to follow a script and get customers off the phone – your goal is to make sure each customer is satisfied after every call and their issue is resolved. 

 

Job Highlights:

  • Assist with the high volume of inbound calls handling everything from general questions to alarm protocols (60% of your day is spent on the phones)
  • Responding to service tickets 
  • Collections on past due accounts
  • Updating client information 
  • Billing - sending invoices to clients as well as making payments to suppliers
  • Provide scheduling information to technicians

What We Look For:

  • Experience in a call center or customer service environment is highly desired
  • Associates who genuinely care about helping people while meeting company objectives
  • Working knowledge of MS Office & GoogleSuite
  • The ability to professionally communicate with customers over the phone
  • The ability to calmly work through stressful situations 
  • Problem solving skills

Our Vision:

 

We will make the world a better place by positively impacting people’s lives in four specific areas of impact:

  • Our Employees – We strive to see our employees thrive, both personally and professionally.
  • Our Customers – We serve to hear our customers rave about the C.A.R.E. they feel from Security Central.
  • Our Communities – We work to build communities that flourish in safety and security.
  • Our World – We give to help the world believe in Hope and Love by sharing our time, talents, and treasure with others.

Our Values:

 

We summarize our character and commitments in our C.A.R.E. Pledge which embodies our core values. We pledge to do the following each and every day:

 

C – Care for our customers’ personal safety and peace of mind.

A – Answer calls and alarms quickly.

R – Reflect Godly character in all that we do.

E – Earn a fair profit to fuel our positive impact on people’s lives.

Centennial, CO
2989
12200 East Briarwood Avenue
#148
Centennial, CO 80112

Apply Now Email Us

Close