Position: Medical Receptionist
Summary: The Medical Receptionist is responsible for providing exceptional front line customer service to patients, staff and all others contacting the clinic by performing a variety of administrative tasks in different areas of the clinic. The Medical Receptionist is the first point of contact through various mediums including in person, on the phone, and through electronic communications.
Required Skills:
- Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
- Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
- Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
- Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
- Ability to communicate job-related information to individuals and small groups.
- Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
- Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
- Ability to read and understand written materials.
- Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
- Must regard work as confidential.
- Knowledge of dental and medical terminology.
- Professional work ethic
- Must have current driver’s license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with insurance agency.
- Occasional travel required.
- Ability to take on additional duties when necessary
Responsibilities include, but are not limited to:
- Provides coverage for designated clinics and/or offices throughout the region.
- Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
- Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
- Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
- Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.
Additional eligibility requirements: Annual Flu immunization, Annual TB screening, CPI training within 90 days of hire, BLS PRO certification required within 90 days of hire.
Starting Wage: $20.00
Benefits: Accrued sick leave and optional medical benefits provided by Express Employment during probationary period. Full benefits once hired on by company.
Days and Hours: Shift may vary. Office hours are 8am-6pm, Monday through Friday.
Job Site: Office setting. Indoors. Durango, CO.