14340121
Located in Littleton, CO
Pay: 80,000
Job Full Description
Job Summary: The Assistant Operations Manager assists in running the day-to-day operations which includes responding to telephone, email, and other inquiries (including future opportunities such as text and in-person inquiries) from clients. Skills and traits that are critical to success in this position include:
- organizational skills,
- accuracy,
- ability to maintain confidentiality of Commission information,
- ability to communicate clearly, both written and orally,
- reliability and commitment to consistently meeting deadlines, and
- ability to manage workloads with shifting priorities in a high visibility position.
The ideal person for this position has experience working in a call-center environment, supervising staff, and working with Microsoft Office platforms.
Responsibilities – Assist the Operations Manager to successfully:
- Supervise the customer support staff during office hours and ensure that the phones are staffed according to volume.
- Co-supervise the customer support staff along with the Operations manager. This includes Training, coaching, providing feedback to customer support staff, as well as supervisory duties such as performance plans, tracking productivity, and approving time.
- Assist the customer support team with phone call and email volume as necessary.
- Respond to inquiries, rules and policies as they relate to processing applications.
- Research and resolve issues regarding data integrity.
- Be a resource for member board staff to answer processing questions and resolve issues that arise.
- Other related duties as assigned.
- Scheduled hours will be from 9am until 6pm Monday – Friday with additional hours required as necessary.
Qualifications:
- A bachelor’s degree from an accredited college or university
- At least five years of experience performing work similar or related to that outlined in the
- responsibilities above
- Proficiency in Microsoft Office, Excel and Word
Littleton, CO
1432
1709 West Littleton Boulevard
Littleton, CO 80120
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