14353852
Located in Fort Myers, FL
Pay: $17/hr
Job Full Description
Express Employment Professionals of Fort Myers is teaming up with a Medical product Manufacturer in Fort Myers!
As a Customer Care Representative, you will play a vital role in ensuring an exceptional experience for customers while upholding the policies and procedures of the organization. Duties include, but are not limited to:
JOB DUTIES & RESPONSIBILITIES:
- Collaborating with cross-functional teams to deliver outstanding customer service.
- Responding to incoming phone calls and electronic correspondence regarding inquiries on products and parts.
- Providing basic technical support while addressing customer questions, resolving concerns, and escalating issues when necessary.
- Creating cases, processing RMAs, entering quotes, converting quotes to sales orders, and documenting all interactions in the ERP system, with follow-up as required.
- Handling, rerouting, or escalating technical and complex issues to appropriate staff or leadership.
- Monitoring trends and promptly reporting quality issues.
- Assisting team members with customer inquiries and troubleshooting.
- Communicating with customers regarding returned items or updates to their orders.
- Maintaining a clean and organized workspace.
- Participating in safety training and adhering to company safety policies.
- Engaging in company-required training programs.
- Performing additional duties as assigned.
QUALIFICATIONS:
To succeed in this role, candidates must meet the following qualifications:
- Strong customer service skills with a commitment to excellence.
- Mechanical or technical aptitude to quickly learn and understand company products.
- Exceptional organizational and problem-solving skills.
- Proficiency with Microsoft Office applications (Outlook, Word, Teams, SharePoint).
- Experience with ERP and/or CRM systems.
- Accurate data entry skills with a minimum typing speed of 40 WPM.
- Ability to multi-task effectively in a fast-paced environment.
- Adherence to safety policies and participation in safety training as required.
How to Apply
- Submit your resume via email to Citlali.Fuentes@expresspros.com.
- Complete an online application at https://apply.expresspros.com/account/login and select the Fort Myers, Florida location.
About Express Employment Professionals
At Express Employment Professionals, we’re dedicated to finding the perfect fit for both our clients and candidates. Our services are always free for job seekers, and we specialize in placing talent in a wide range of industries, including Administrative, Professional, Medical, and Commercial positions. Whether you’re looking for direct hire or contract opportunities, we can help.
In 2023, we proudly placed over 2,500 people in jobs across Lee County. Let us help you find your next opportunity!
Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907
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