Customer Care Coordinator Location: Fort Myers, FL Hours: Monday – Friday, 8:00 AM – 5:00 PM Pay: $19/hr + Excellent Benefits Type: Full-Time, Permanent Opportunity Express Employment Professionals is partnering with a reputable building products company seeking a Customer Care Coordinator to join their team! This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced environment. Key Responsibilities: Receive and manage inbound customer inquiries through multiple channels, following established procedures. Place outbound calls as needed to support customer needs and provide timely follow-up. Use communication scripts to ensure consistent and professional messaging. Resolve inquiries promptly by utilizing available tools, resources, and support teams. Maintain accurate documentation of all customer interactions. Support the training and onboarding of new team members. Meet individual and team performance goals, both qualitative and quantitative. Required Skills & Qualifications: Strong written and verbal communication skills. Excellent customer service and problem-solving abilities. Able to multitask, stay organized, and manage priorities effectively. Comfortable working under pressure and in fast-paced situations. Proficient in data entry and working with multiple systems simultaneously. Must be able to wear a headset for extended periods. This is a full-time, permanent role offering a competitive pay rate of $19/hr and a comprehensive benefits package. If you're looking for a company that values team collaboration, professional development, and employee satisfaction—this is it!