14085348
Located in Sarasota, FL
Pay: $22.00-$24.00 Hour
Job Full Description
Position Purpose
Provide schedule support to the Mobile Repair Team to ensure the technicians can respond to our customer’s needs, exceeding their expectations for quality repairs, quick turnaround time
Accountabilities and Responsibilities
Weekly itinerary can include, but not limited to, the following:
Scheduling of:
- Customer onsite warranty and customer bill repairs
- Service contract execution and paperwork
- Commercial equipment delivery inspections
- When necessary, delivery events
- Off Lease Inspections
- Mobile support to assists demos when requested by sales teams
- Onsite customer training
- Monthly truck parts inventory counts
- Maintain daily communication of load hours per technician
- Provide daily updates regarding mobile capacities.
Calls to customer to provide but not limited to:
- Updates on repairs status
- Expected wait times based on work loads
- Contact customers for closing times, equipment availability etc.
Additional Accountabilities and Responsibilities
- When asked/necessary, must be able to keep information confidential
- Create and /or provide content for SOP’s.
Requirements/Qualifications
- Must have excellent customer service skills; be professional and courteous to external and internal customers
- Must have ability to work on multiple tasks simultaneously and be flexible to a changing environment
- Time management is a must for this high pace position
- Must be organized
- Able to leverage current and future technology for role execution
Education and/or Experience
- Minimum High School Diploma G.E.D. or equivalent
- Minimum of five years’ experience in a related field experience
Sarasota, FL
3094
965 University Parkway
Suite 103
Sarasota, FL 34234
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