Located in Sarasota, FL
Pay: $20-$23/Hour
Job Full Description
We’re hiring a Technical Customer Support Specialist for a well-established manufacturing company in Sarasota!
This is a fantastic opportunity for someone who enjoys solving technical problems, working with electro-mechanical systems, and supporting customers in a hands-on, fast-paced environment.
Schedule: Monday- Friday 8am-5pm (Hours may vary)
Pay: $20-$23/Hour
Job Duties:
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Provide phone-based technical support for mobility and accessibility product lines to dealers, distributors, and customers
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Lead and support product training sessions focused on installation, service, and repair
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Participate in new product development efforts to improve serviceability and customer experience
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Troubleshoot electro-mechanical issues and guide repairs using technical schematics
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Maintain accurate records, return authorizations, and service documentation
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Create and manage training materials in the company’s Learning Management System (LMS)
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Occasionally travel to customer locations (minimal travel)
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Operate internal systems such as Salesforce, Syspro, Arena, and video conferencing tools
Required Experience:
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2+ years of experience in technical customer support or field service
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Solid understanding of electro-mechanical systems and troubleshooting techniques
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Ability to read schematics and technical diagrams
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Strong written and verbal communication skills
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Excellent organizational skills and the ability to manage multiple tasks
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Familiarity with CRM and ERP systems (Salesforce and Syspro preferred)
Sarasota, FL
3094
965 University Parkway
Suite 103
Sarasota, FL 34234
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