14352394
Located in Tampa, FL
Pay: $20/hr+
Job Full Description
#3127
Customer Service Dispatcher
Long Term – Full Time
Express Employment in Temple Terrace is currently hiring candidates for a customer service dispatcher for a local company in NE Tampa. The position is full-time and has long-term opportunities. As a Customer Service Dispatcher, you will be the primary point of contact for customers seeking support and assistance. You will manage service requests, coordinate with field personnel, and ensure timely and effective resolution of customer issues. Your role is critical in maintaining customer satisfaction and ensuring smooth operations.
JOB HIGHLIGHTS:
- Competitive pay of $20+ per hour.
- Paid weekly through Express Pros, Temple Terrace, FL.
- Express Pros offers Medical Plans.
- Opportunity to gain long-term employment and be promoted within the company.
DETAILED SUMMARY:
- Coordinate with service teams to schedule appointments and dispatch healthcare professionals.
- Provide accurate information about our services, policies, and procedures.
- Assign tasks to field technicians or service personnel based on availability, skills, and urgency.
- Handle and resolve complaints, escalating issues to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and report recurring issues to management to improve customer experience.
- Stay up-to-date with product knowledge, company policies, and industry trends.
- Collaborate with team members to ensure a cohesive and efficient customer service operation.
QUALIFICATIONS AND EXPERIENCE:
- Experience as a customer service representative and dispatcher required.
- Ability to handle unexpected situations calmly and effectively
- Ability to speak, read, write and comprehend English
- Must have excellent customer service and communication skills, both verbal and written.
WHAT WE LOOK FOR IN A CANDIDATE:
- Recent and relative work history in the last 6 months.
- Ability to start immediately.
HOW TO APPLY:
· In person at 12814 N 56th St, Tampa, FL 33617. We are open Monday-Friday, 8am-5pm.
· Call us at 813-514-1771
Have experience in other areas?
Express Pros Temple Terrace has job openings in many different industries including administrative, professional, skilled trades, hospitality, medical and light industrial!
Tampa (Northeast), FL
3127
12814 North 56th Street
Tampa, FL 33617
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