Job Details

Position Overview
We are seeking a motivated and detail-oriented individual to join our team, dedicated to providing exceptional customer service and ensuring smooth office operations. This role plays a key part in maintaining customer and dealer relationships, managing shipping activities, and contributing to our marketing and administrative efforts.

Primary Responsibilities

• Build and maintain strong relationships with customers and dealers through professional and high-quality service.
• Ensure efficient and effective office operations by managing daily administrative tasks and procedures.
• Handle all incoming returns and process credit transactions accurately.
• Oversee and manage all shipping activities to ensure timely and accurate deliveries.
• Support marketing efforts, including updates to social media, websites, and promotional materials.

Essential Tasks

• Answer phone calls and assist customers with inquiries.
• Process sales orders, invoices, and Return Merchandise Authorizations (RMA).
• Organize and manage documentation for orders, shipping, and invoicing.
• Maintain and update the model and identification number database.
• Coordinate shipping logistics, including bill of ladings, shipping labels, flatbed trucks, export documentation, and freight claims.
• Process and mail warranty information to customers and dealers.
• File customer invoices, credit memos, and related documents.
• Create or update company forms as needed.
• Prepare and maintain monthly reports.
• Manage the creation and processing of RMAs and oversee return procedures.
• Contribute to marketing projects by designing or updating ads, logos, and images.
• Perform other duties as assigned by management.

Join Our Team
If you’re organized, customer-focused, and eager to contribute to a collaborative and dynamic team, we’d love to hear from you!