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Collections Specialist October 8, 2024

Located in Atlanta, GA

Pay: $16/hr-$17/hr

Collections Specialist

Atlanta, GA

Contract: $16/hr-$17/hr

Responsibilities:

Monitor the firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any repayment progress.

Skills:

Strong communication skills, both verbal and written
Attention to detail and accuracy in data entry and account analysis
Proficiency in math for account reconciliation purposes
Familiarity with accounting software for billing and payment processing
Ability to navigate challenging customer interactions with empathy and professionalism
Experience in telemarketing or customer service, previous collections experience is a plus

Atlanta (Buckhead), GA
3138
3565 Piedmont Road
Building 3, Suite 210
Atlanta, GA 30305