Job Title: Part-Time Concierge (7PM-11PM, Nights)
Location: Midtown Atlanta, GA 30309
Job Type: Part-time
Pay: $18.00 per hour
Shift Details:
- Schedule: Monday – Sunday, 7PM – 11PM
- Note: This position can be shared between two individuals, reducing the number of evenings required.
*MUST BE ABLE TO PASS BACKGROUND CHECK AND DRUG CHECK!!!!!
Purpose
Our client, an upscale apartment building in Midtown Atlanta, is seeking a reliable and personable Concierge to join their team. The Concierge serves as the first point of contact for residents, visitors, and potential residents. The role has a primary focus on package delivery during the holiday season, while also managing calls, providing general community information, and supporting administrative tasks as needed.
Key Responsibilities
Customer Experience
- Package Delivery: Safely deliver packages to residents’ apartments in a timely and courteous manner.
- Greeting Visitors: Oversee the community entry area, greet visitors and residents with a warm welcome, and offer beverages to guests.
- Phone Management: Answer incoming calls within 2-3 rings, providing appropriate community greeting and identification.
- Message Taking: Accurately take messages with pertinent details (name, number, message, time, date) and ensure timely communication with the intended recipient.
- Community Information: Provide callers with an overview of community amenities and services. Forward calls as needed to the appropriate associate and notify callers of the transfer.
- Appointment Management: Assist residents and their families by coordinating appointments, such as for transportation, hairdressers, etc.
Administrative Support
- Assist the Community Engagement Director and Executive Director with marketing and sales efforts.
- Provide support in the recruitment process, including assisting the Associate Director/HR Designee.
- Perform general data entry and other administrative duties as assigned.
Qualifications
- Education: High school diploma or GED required.
- Experience: At least 1 year of experience in a concierge or customer service role, ideally in the hospitality industry.
- Skills: Excellent communication, customer service, and organizational skills.
- Additional Requirements:
- Ability to work independently and manage time effectively.
- Must be able to lift packages up to 30 lbs.
Additional Information
- Location: Midtown Atlanta, GA 30309
- Ability to Commute: Reliable transportation is required.
If you are a friendly and dependable individual with a passion for customer service, we encourage you to apply for this unique opportunity to be part of a dynamic and welcoming team.