A719
Located in Forest Park, GA
Job Full Description
Service Writer
ROLE AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- DAILY INTERACTION WITH TECHNICIANS / ROAD SERVICE TECHNICIANS AND CUSTOMERS.
- DAILY REPORTS AND YARD CHECKS FROM ROAD SERVICE AND FOLLOW UP ON CUSTOMER REQUESTS AND QUOTES FOR REPAIRS
- ABILITY TO RESEARCH REPAIR PARTS AND PREPARE REPAIR QUOTES
- ORDER REPAIR PARTS. SCHEDULE REPAIRS AND INSPECTIONS.
- EVALUATE AND MAKE RECOMMENDATIONS REGARDING REQUIRED REPAIRS FOR CUSTOMERS.
- MAINTAIN RAPPORT WITH CUSTOMERS BY EXAMINING COMPLAINTS, IDENTIFYING SOLUTIONS, SUGGESTING IMPROVED METHODS AND TECHNIQUES, AND RECOMMENDING SYSTEM IMPROVEMENTS.
- REPAIR ORDER WRITE UP AND START IN THE COMPUTER, GATHERING ALL CORRECT AND PERTINENT INFORMMATION NEEDED FOR REPAIR ORDER TO BE PROCESSED IN SERVICE AND INNER ACTION WITH FRONT OFFICE BY COMPLETING FORMS, REPORTS, AND INSPECTION CHECKLISTS.
- MAINTAIN TIMECLOCK RECORDS IN DIS
- ASSIST WITH PARTS INVENTORY AND VERIFY POSTING OF PARTS ON SERVICE AND COUNTER PARTS SALES TICKETS.
- MAINTAIN WARRANTY PARTS, SHIP PARTS TO WARRANTY AS DETERMINED BY WARRANTY MID STATE WARRANTY ADMIN.
- PURGE WARRANTY PARTS AS ALLOWED PER WARRANTY POLICY PREOCEDURE MANUAL.
- MUST BE PROFICIENT IN MICROSOFT WORD AND EXCEL
- MUST BE ABLE TO MULTI-TASK, FOLLOW DIRECTIVES, ANSWER MUTIPLE PHONES LINES, WORK INDEPENDENTLY, AND WORK UNDER PRESSURE OF DEADLINES.
- MAINTAIN PROFESSIONAL PRESENTATION, TIMELINESS, APPEARANCE, AND ORGANIZATION IN ALL AREAS.
- MAINTAIN CLEAN AND SANITARY WORKSPACE AND COMMON SHARED AREAS ALONG WITH OTHER STAFF.
- MAINTAIN SERVICE WRITER CERTIFICATIONS REQUIRED
- MAINTAIN UPDATES AND DATA ENTERED INTO WHITE BOARD FOR SERVICE DEPARTMENT.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School / GED / Trade School
PREFERRED SKILLS
Previous Parts Experience
Computer Knowledge including IBM i (AS400) / Excel / Word
Strong Customer Service, organizational and communication skills.
Atlanta (Midtown), GA
3328
910 Church Street
Suite 203
Decatur, GA 30030
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