Privacy Policy
Express Employment Professionals
Specialized Recruiting Group
Express Healthcare Staffing
Effective Date January 1, 2006 (last updated December 5, 2024)
APPLICABILITY
This Privacy Policy describes how Express Employment Professionals, Specialized Recruiting Group, and Express Healthcare Staffing (collectively, the “Express Brands,” “our,” “we,” or “us”) collect and process personal information from our employees, applicants for employment with us, and individuals seeking employment with one of our clients (“job seekers”) (individually or collectively, “you” or “your”). This Privacy Policy applies to our collection of data through our websites and mobile apps, interactions with you offline or via phone, and from our network of franchises offering localized staffing solutions (our “franchises”). This Privacy Policy also applies to our collection and processing of certain personal information that we collect online from employers using our staffing services (“clients”).
You can print a copy of this policy by clicking here.
Categories Of Personal Information We Collect
We collect different types of information for our business purposes from the following sources:
Information you provide. We collect information that you provide to us (1) when you use our websites and mobile apps, including those available for employer client use via third party platforms like Amazon Alexa (collectively, “Online Services”), or contact us by phone, mail or in person; (2) when you apply for employment with us (directly or through one of our franchise locations); and (3) when you use our staffing services as a job seeker. We collect information from and about our employees during the course of our employer/employee relationship. We may also collect information about you from our franchises and from entities you have requested or authorized to provide information to us (such as an employer reference).
For example, you may provide information to us when you:
- use our Online Services to create and manage your account with us;
- access applications and services from the Online Services, such as when you apply for a job;
- subscribe to newsletters or other communications from us;
- provide feedback, request information, or otherwise contact us through the Online Services;
- participate in social media platforms where Express Brands maintains a presence, such as Facebook and LinkedIn, or when you make information available to us and others via social media or via forums, blogs, email lists, chat rooms, or other similar technologies;
- participate in surveys, sweepstakes, or other promotions;
- conduct searches through the Online Services; and/or
- otherwise share information about yourself through the Online Services or authorize us to contact a third party to share such information about you with us.
We may collect the following types of information, including as reasonably required to provide our staffing services and manage the employer / employee relationship:
- Contact information, including first and last name, home or other physical address, telephone number and email address.
- Employment-related information, including education and past and present employment history, work credentials and skills, references, availability to begin or maintain employment, preferences such as compensation ranges and job expectations, health and medical information including work restrictions and accommodations, banking and other financial information, government identification (such as social security or other tax identification, driver’s license or passport numbers), age (including date of birth), race, immigration status, union membership, disability status, criminal history, marital status, gender, security credentials (such as passwords), military or veteran status, and other information contained in your resume. We may collect other information that may be required in connection with a particular employment opportunity, such as drug screening results. We also collect information about your job performance.
Automated data. We collect information using automated technologies such as cookies, web beacons, pixel tags or other similar technologies when you use our Online Services, download our mobile apps, or use social media platforms or other third-party platforms.
Information collected using automated technologies may include your IP address and associated activity tracking (such as when and how frequently you access the Online Services, the pages viewed and features you access during your visit to our Online Services and websites you visit prior to or after visiting our Online Services); the type of browser and operating system you use; responses to advertisements and promotions on the Online Services, other websites, and mobile apps; emails from us that you open and/or forward; the mobile device you use and its temporary or persistent unique device identifiers; data regarding your internet service provider or mobile carrier geolocation data (to the extent provided by you or your device); and inferences which we may gather relating to your preferences, attitudes, characteristics, or behaviors.
Monitoring. We and our third-party vendors and partners may monitor visits to our websites and mobile apps, including sessions of users. This monitoring may log the details of your visits to our websites and mobile apps, such as clicks, page visits, text entered, how long you spent on a page, what you viewed on a page, information you submit, communications and other details of your visits. Automated technologies may be used to collect and retain usage data for the purposes described in this Privacy Policy, including for marketing, analytics, and security purposes and to improve your experience using our Online Services. Additionally, if you engage with chat functionalities that may be offered on our websites or mobile apps, your conversations via these functionalities may be retained by us and our vendors for our business purposes. This can include any interaction between you and our chat technologies, information you input into chats, and the conversations you have through our chat functionalities.
Information from Other Sources. We may also obtain information about you from others. For example:
- References you provide. We may contact references that you provide us when seeking employment.
- Our local franchises. We obtain information about you from our local franchises, including information about your job preferences, performance and other employment-related information.
- Clients. We obtain information about you from our clients regarding your job performance and work hours. Our clients may collect additional information from or about you – this policy does not apply to the privacy practices of our clients. If you have questions about the privacy practices of any client you are placed with, you should consult with them directly.
- Other third party sources. We may obtain information about you from credit reporting agencies, public databases, social media platforms, or third parties such as analytics or advertising and marketing providers, where permitted under applicable law.
Examples of information we receive from third-party sources include: (1) information provided from sources you have authorized to share information with us, either on our Online Services or via third-party applications, devices, websites, or other digital interfaces; (2) results of background and criminal checks; (3) drug test results from drug screening services (where required by an employer client); and (4) credit history information from credit bureaus.
How We Use Your Information
We use all categories of information we collect, on their own and combined with other information we collect about you, for our business purposes, including:
- for our everyday business purposes, such as providing and administering our staffing services and Online Services;
- to respond to your requests and communicate with you including via telephone, text, or chat;
- to process employment applications;
- to communicate with clients regarding staffing needs and opportunities and potential candidates;
- to deliver content and marketing communications that we think may interest you, including ads or offers tailored to you based upon your browsing and usage history, both within these Online Services and on other websites and mobile apps;
- for programs, surveys and other offers or promotions;
- to analyze the effectiveness of our staffing services, Online Services and marketing trends;
- to conduct internal research;
- to comply with the law, regulations, and other legal obligations;
- to properly verify your identity, prevent fraud and enhance security;
- for short-term, transient use including contextual customization of ads;
- to protect our rights and the rights of others; and/or
- for other purposes, as permitted by law or to which you consent.
When We Disclose Information To Others
We may disclose substantially all categories of your information within Express Brands and to third parties to support our business, for the purposes described above, or with your consent. We disclose your information to the following types of third parties:
- Our Local Franchises. We share information with our franchises at your direction or request, in order to provide our staffing and other services (including Online Services), to manage the employer/employee relationship, and for our marketing purposes, in accordance with applicable law.
- Service Providers and other Partners. We share information with vendors who provide services on our behalf or at your direction for the purposes described in this Privacy Policy, including the development and support of the Online Services, administration of our staffing services, employment-related services (such as benefits administration), fraud detection, the distribution of email and mobile messages, advertising services, and marketing research and analysis. We may also disclose the personal information we collect to our analytics vendors to develop aggregate analytics and business intelligence for our advertising and marketing purposes, and to other parties providing services to you.
- Clients. We share information with employers using our staffing services. For example, we provide clients with information regarding potential candidates.
- Other Entities. When you apply for employment, we may share your information with all the entities you have authorized us to share information with or request information from in the application (e.g., your references, credit agencies, etc.).
- Corporate Activities. We may share information as part of a merger, acquisition or other sale or transfer of all or part of our assets or business.
- Government Entities, Regulators, and Law Enforcement. We may disclose information about you to third parties under certain circumstances, such as in connection with illegal activity performed by a user on the Online Services, or to respond to a subpoena, court order or other legal process. We may release information that we collect to law enforcement, government officials, professional advisors, or third parties as required or permitted by law, to protect our rights and the rights of others, or in our discretion to prevent fraud, harm, or loss to you, ourselves, or others.
- Social Media. We may include widgets, tool bars, or icons from social media providers on our Online Services that allow you to interact or share information with them, and these social media networks may collect information about your browsing on the pages of our Online Services. Such collection may occur where the widgets, tool bars, or icons are visible, even when you do not click on or otherwise activate the widgets, tool bars, or icons. The privacy policy of the relevant social media network controls the collection, use and disclosure of all information collected by that social media network.
You Have Certain Choices
We provide you with options on how we use your information, as described here:
- You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the “unsubscribe” instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, you may still receive certain communications from us relating to your employment and staffing services, use of the Online Services, notices of changes to this Privacy Policy (or other terms or policies), or similar administrative, transactional, or educational messages. These include responses to your questions or other necessary information about your account or employment.
- You may make other choices about how we communicate with you. For example, you may adjust your device or browsing settings to disable, prohibit or turn off automated technologies or geolocation or location services features. You may also adjust your device’s settings regarding the use of advertising identifiers. Adjusting settings or deleting cookies or other automated technologies in one device or browser will only apply to that device or browser. If you choose to limit collection of your information in these ways, certain Online Service features may not function properly, or at all. The Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here: https://optout.aboutads.info/?c=2&lang=EN. As of the Effective Date listed above, we participate in a service called Global Privacy Control (GPC) that lets you set a “Do Not Sell or Share” preference at the browser level using a GPC-enabled browser or browser extension. If you use GPC, our Sites will treat the browser and device you use to access our website as opted-out from sales or sharing in a frictionless manner to the extent we engage in such processing. You may learn how to set up GPC by visiting https://globalprivacycontrol.org/.
- You may access, update and delete your information. If you are an employee of Express Brands, you can contact your local franchise office for assistance in accessing and updating your relevant personal information. Job seekers and website visitors residing in states that have enacted state-level privacy laws may have additional rights. For example, you may have one or more of the following rights, in each case to the extent provided pursuant to applicable law:
- Right to Know – the right to confirm whether we process personal information about you and request access to such personal information;
- Right to Correct – the right to correct errors in your personal information; and
- Right to Delete – the right to request that we delete certain personal information we have collected from or about you.
Exercise your rights. If applicable to you, you may exercise your rights by filling out the following online form Click here or by going to Privacy Data Request Form. You can also contact us at privacyrequest@expresspros.com or 1-888-635-1662.
Request Verification. We verify requests by matching information you provide to us with information we already have about you. You can designate someone else to make a request by having them execute a signed letter verifying their right to act on your behalf. In some situations, we may not be able or required to process your request. This may include if a legal exception applies. If you disagree with our decision, you can contact us as indicated in the Contact Us section of this Privacy Policy.
Our Do Not Track Policy
We do not currently take actions to respond to “Do Not Track” signals from browsers because a uniform technological standard has not yet been developed. However, we respond to browser-based GPC signals as the opt out preference signal as described in the You Have Certain Choices section above.
We Use Reasonable Security Measures
We use reasonable organizational, technical, and administrative measures designed to designed to safeguard your information against loss, theft, unauthorized use, disclosure, or modification. Of course, despite these measures, no network or system is entirely secure, and we cannot guarantee the security of networks and systems we operate or that are operated on our behalf.
We Store Information In The United States
We are located in the United States. Our digital properties and businesses for use are maintained in the United States. Our services and properties are not intended for people who reside elsewhere. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. Our sites and businesses are subject to United States laws, which may not afford the same level of protection as those in your country. By submitting your information, you agree to the processing of your personal information in the United States.
Third-Party Sites And Links
If you click on a link to a third-party site from our Online Services, you will be taken to websites we do not control. This includes our pages on social media sites. In addition, if you are an employer client accessing one or our mobile apps from a third-party platform such as Amazon Alexa, we are not responsible for the third-party platform. For example, certain information may be obtained directly by Amazon when you use one of our skills apps available via Amazon Alexa. This policy does not apply to the privacy practices of these third-party websites or platforms. Read the privacy policy of other websites carefully. We are not responsible for these third-party practices, or for the practices of our clients.
Data Retention
We retain personal information as long as necessary or relevant for the purposes for which they were collected. We also keep information for the period of time required by law.
Information Collection From Children
Our Online Services are meant for adults. We do not knowingly collect personal information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us or write to us as indicated in the "Contact Us" section of this Privacy Policy and we will work to delete the information. Please mark your inquiries “COPPA Information Request.”
Contact Us
If you have questions about this Policy, you can write or call us at:
Express Employment International
Legal and Compliance Department
9701 Boardwalk Blvd.
Oklahoma City, OK 73162
(405) 840-5000
Fax: (405) 717-5516
You can email us at privacyrequest@expresspros.com.
Policy Updates
We may make changes or updates to this Privacy Policy, and the updated Privacy Policy applies to you after the effective date stated in the revised Privacy Policy. If our personal information practices change, we will post an updated Privacy Policy on our website. If we change the policy in a material way, we will provide appropriate notice to you such as posting a prominent notice on our website or emailing you if you provided your email to us. Please check our site periodically for updates.