14350709
Located in Trenton, IL
Pay: $18/hr
Job Full Description
Job Summary: We are seeking a dedicated and customer-focused Bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in both English and Spanish and will assist customers with their formal wear needs through various communication channels.
Location: Trenton, IL
Pay: $18/hr
Key Responsibilities:
• Assist customers with order processing, including placing, modifying, and tracking orders.
• Provide product information and advice on formal wear styles, sizes, and accessories.
• Respond to customer inquiries regarding shipments, returns, and billing issues.
• Maintain accurate records of customer interactions and transactions in the customer database.
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.
• Collaborate with other departments to resolve customer issues and improve service quality.
• Perform office tasks as required while maintaining productivity and work standards.
Qualifications:
• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Proven experience in a customer service role, preferably in the formal wear or apparel industry.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Proficiency in using customer service software and contact management platforms.
How To Apply: Submit a completed application to the Fairview Heights location at www.expresspros.com or email your resume to tiffany.tolle@expresspros.com
Benefits Available to Express Associates:
• PTO (earn 5 days per year)
• Medical Plan
• Dental Plan
• 401(k) Retirement Savings Plan
#2784
Fairview Heights, IL
2784
314 Fountains Parkway
Suite B
Fairview Heights, IL 62208
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