CP01
Located in Vernon Hills, IL
Pay: 25.00
Job Full Description
Technical Support Representative
Our medical manufacturing client in the biopharma industry is seeking a Technical Support Representative to join their growing team.
Job Highlights:
- Contract to Hire
- Hybrid schedule (3 days in office, 2 remote)
- 8:30am-5pm shift hours
- $25/hr
- Located in Vernon Hills, IL
- Immediate benefits available while working through Express that include Medical, Dental, Vision, Short & Long Term disability, Employee Assistance Program, and weekly paychecks!
- Excellent Benefits: Medical, Dental, Vision, Disability, Life, Tuition Reimbursement, Employee Assistance Program, 401k(Savings and Investment), Legal Plan, Home and Auto Insurance, Referral Program, Wellness Program, Health Savings Account, PTO Buy up plan, PTO and generous holiday schedule --- all start on day 1 of conversion!
Your Role Within The Company
- Focuses on meeting customers’ application and product needs, while increasing sales revenue through recommending appropriate products, equipment, and solutions.
- Supports global sales channels and international customer networks via pre-sale and post-sale support.
- Assists customers in buying decision, offering cross-sell/upsell opportunities to customers, adding value during the order entry process.
- Attends vendor and department meetings for continued learning including product training, export documentation, export compliance and any other function that relates to work duties.
- Responsible for providing product documentation support as needed.
- Participates in root cause analysis and process improvement.
- Sales support activities such as entering orders, providing quotes and pricing, expediting orders and coordinates return process for all products.
- Makes returns/or replacement decisions for failed products or customer complaints.
Background Profile:
- Bachelor’s degree in science (Physics, Chemistry, Biology, or a related scientific/engineering major)
- 0 to 2 years customer service related experience
- Proficient in Microsoft Office - Word, Excel, Outlook and PowerPoint
- Attention to detail, excellent communication skills and eagerness to learn
TO APPLY- Email resume to jobs.libertyvilleil@expresspros.com
About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area.
Libertyville, IL
2377
836 South Milwaukee Avenue
Libertyville, IL 60048
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