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Job Details

Customer Service Representative February 19, 2025

CM219

Located in Lake Zurich, IL

Pay: $21.00/hr

Job Full Description

 Customer Service Representative

Company Overview: Our client is a small business with a strong collaborative culture in the manufacturing industry, specializing in welding products and consumable welding supplies.

Position Title: Customer Service Representative

Position Description: We are looking for a motivated and customer-oriented individual to join our clients team as a Customer Service Representative. The ideal candidate will be responsible for answering phones, order entry, invoicing, communicating with customers, understanding their needs, and ensuring a smooth sales process.

Responsibilities:

  • Provide support for ongoing customers by answering questions, tracking order status or product shipments, and resolving problems.

  • Understand customer needs and identify opportunities.

  • Maintain an updated customer database with progress notes.

  • Have knowledge of the company's welding products and services to provide accurate information to clients.

  • Utilize excellent communication skills to meet all internal and external customer needs.

  • Process orders and quotes in a timely and accurate manner.

Key Requirements:

  • Excellent verbal and written communication skills.

  • Customer Service Experience (at least 1 year)
  • MS Office Proficiency (Excel, Outlook, Word, Teams, Etc)

  • Ability to work independently and collaboratively in a small company.

Details:

  • Pay: $21.00/hr+ based on experience.

  • Contract/Temp to Hire

  • Comprehensive benefits package including health insurance, 401(k) matching, paid time off once getting hired on/converted on

  • Professional development and advancement opportunities.

  • Collaborative and innovative work environment focused on teamwork and creativity.

  • Full-time, Mon-Fri, 8:30am-4pm

  • Location: Ability to commute to Lake Zurich, IL 60047.

  • Work Location: In person.

Ideal Candidate Qualities:

  • Comfortable with phone-heavy tasks and emailing.

  • Well-written, open-minded, and eager to learn.

  • Team-oriented and tech-savvy.

  • Experienced in customer service with phone handling, emailing, order entry and processing, invoicing, database updates, documentation, and data entry.

TO APPLY- Email resume to jobs.libertyvilleil@expresspros.com

 

About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area.

Libertyville, IL
2377
836 South Milwaukee Avenue
Libertyville, IL 60048

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