Located in Springfield, IL
Pay: Up to $18/hour
Job Full Description
Customer Service Representative – High-Volume Office
📍 Springfield, Illinois
💲 $18–$20/hr | Full-Time | Monday–Friday | 8:30 AM – 5:30 PM
We are seeking an experienced Customer Service Representative who thrives in a fast-paced environment and can confidently manage a high volume of phone calls while keeping customer information organized and accurate.
In this role, you will serve as the first point of contact for customers, helping them get the information they need while entering data, scheduling appointments, and keeping the system updated.
This position is ideal for someone who is organized, comfortable with technology, and able to multitask efficiently while providing excellent customer service.
Key Responsibilities
-
Answer and manage high-volume inbound customer calls
-
Serve as the first point of contact for customers and assist with inquiries
-
Enter customer information accurately into the system
-
Schedule and confirm customer appointments
-
Maintain organized customer records and notes
-
Navigate multiple systems while assisting customers
-
Provide professional and efficient customer support
Required Skills & Experience
To be successful in this role, candidates should have:
-
Previous high-volume phone customer service experience
-
Strong data entry and computer navigation skills
-
Working knowledge of Microsoft Excel
-
Experience using Google Chrome and web-based systems
-
Strong typing speed and accuracy
-
Ability to multitask while maintaining attention to detail
-
Professional communication skills and a customer-first mindset
Ideal Candidate
The strongest candidates will be someone who:
-
Stays calm and organized in a busy phone environment
-
Can quickly enter and manage data while speaking with customers
-
Is comfortable learning new computer systems
-
Takes pride in accuracy and customer experience
-
Works well independently while supporting a team
Schedule
Monday – Friday
8:30 AM – 5:30 PM
Pay
💲 $18–$20 per hour (based on experience)
If you have experience in customer service, call center support, or administrative customer support and enjoy helping people while staying organized in a fast-paced office, we encourage you to apply.
#1044OS
Springfield, IL
1044
3000 Professional Drive
Springfield, IL 62703
Apply Now Email Us