14367848
Located in Lafayette, IN
Pay: $18.25-19.50/hour
Job Full Description
Customer Service Representative
Express Employment is seeking a detail-oriented Customer Service Representative to join a local client's team. This role involves processing customer orders, preparing estimates, coordinating with production, and ensuring excellent service in a fast-paced environment.
Responsibilities:
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Provide customer support via phone, email, and in-person.
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Process and enter customer orders into the company’s production system.
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Prepare and present quotes and estimates, ranging from simple emails to complex spreadsheets.
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Coordinate with vendors to secure the best materials and manufacturing options.
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Track job statuses and communicate updates to customers.
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Maintain accurate customer records and documentation.
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Assist with sales activities, including follow-ups, handwritten notes, and marketing initiatives.
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Support large-scale projects such as mailing campaigns and bindery tasks.
A Typical Day:
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Order Processing & Follow-Through: Handle 5-20 jobs daily, depending on workload.
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Estimating: Prepare 5-20 quotes per day, adjusting for business volume.
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Sales & Support Activities: Maintain customer database, follow up via email, calls, and handwritten notes, assist with promotions, marketing, lead generation, and large manual projects like envelope stuffing.
Qualifications:
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Strong communication and organizational skills.
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Proficiency in Microsoft Office (especially Excel); Adobe knowledge is a plus.
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Basic math skills for estimating and pricing, including “what-if” scenarios.
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Ability to multitask and shift priorities quickly in a dynamic industry.
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Trustworthy and dependable, with strong attention to detail.
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Previous experience in customer service, estimating, or sales preferred.
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Familiarity with printing processes is beneficial but not required.
Compensation & Benefits:
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Salary: $18.25 - $19.50/hour based on experience
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Benefits: Health (95% employer-paid), dental, vision, life insurance, short- & long-term disability (100% employer-paid), 401k with 4% match.
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Paid Time Off: Vacation based on tenure, 2 paid sick days per year.
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Holidays: 7-8 paid holidays, including major federal holidays and partial days on Christmas/New Year’s Eve.
Lafayette, IN
1645
2200 Scott Street
Lafayette, IN 47904
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