JJ002
Located in West Lafayette, IN
Pay: $40-$5K
Job Full Description
Professional Care Operations Manager Position - $40-$45K
POSITION: Operations Director
FLSA Status: Exempt
Date Approved: December 2023 ver 23.12
Reports To: Executive Director
Supervises: Volunteers
POSITION DESCRIPTION
Looking to build your leadership experience? Continue to learn new practices and approaches to working
with older adults experiencing changes in cognition or mobility? Do you have a creative perspective when
it comes to problem-solving and working with people? If the answer is yes, Joyful Journey wants to talk to
you about our Operations Director position. We are seeking a candidate that can work 8:30am-5:30pm
Mon-Fri. Joyful Journey is open Mon-Fri 8am-5:30pm. This means no nights or weekends!
WHO WE ARE:
Joyful Journey is a not-for-profit adult day center serving the Greater Lafayette area. Our mission is to
provide socially engaging activities that enhance quality of life, well-being, and independence for adults
experiencing changes in mobility or cognition. Through intentional, person-centered programs, our
professional, reliable team is committed to providing meaningful days filled with purpose for each Friend*
who visits while offering respite and support to their caregivers.
*Building authentic relationships with the people in our care is central to the Joyful Journey approach,
which is why we call the folks we serve our “Friends.”
WHAT WE ARE LOOKING FOR:
? A Leader who exemplifies excellent Friend and family service
? A Strong Communicator who can foster and maintain positive relationships between our team,
volunteers, families, and Friends.
? A Knowledgeable Administrator who can set standards, facilitate change and promote
compassionate accountability.
? A Team Player who values collaboration.
What We Offer:
? A rewarding work environment
? An opportunity to build relationships with Friends and family caregivers
? A place you can be proud to work
? No nights or weekends
? Paid vacation time for full-time and part-time employees
? Paid holidays for full-time and part-time employees
? Personal days for full-time and part-time employees
? Health Reimbursement Account (HRA) for full-time and part-time employees
? TeleHealth services
ESSENTIAL FUNCTIONS
FRIEND and FAMILY CARE
? Review each new Friend File for correct and complete content. Create a care plan and snapshot for
each Friend upon enrollment.
? Assist and guide the care team regarding personal care and mobility of Friends
? Create and assess charting for medication monitoring, restroom assistance, and activity logs for
Friends after initial enrollment.
? Act as the main point of contact to family caregivers regarding Friend care
? Coordinate Family satisfaction surveys annually
? Prepare materials for and assist with caregiver conferences
? Provide direct care and supervision of Friends. Monitor, supervise, and/or assist with all Activities of
Daily Living, providing hands-on assistance as needed according to each Friend’s plan of care.
? Maintain environmental health, safety and sanitation standards. Follow infection control procedures at
all times in order to maintain safe and hazard-free conditions
? Activities not allowed: Services to participants receiving Assisted Living waiver service.
ENROLLMENT COORDINATION
? Coordinate the Friend enrollment process ensuring incoming Friends and families have an exemplary
experience. Provide integral support during the families first visit.
? Manage and update the enrollment tracking spreadsheet; call inquiries and provide time sensitive
follow-up with families.
? Ensure Friend files are complete and up to date prior to first day of attendance, generate all
necessary charting paperwork upon Friend enrollment.
? Complete Friend graduation paperwork, close file and archive
VOLUNTEER COORDINATION
? Recruit and interview prospective volunteers
? Oversee all paperwork and clearances needed for volunteers
? Coordinate volunteer onboarding and weekly schedules in partnership with the Program Director,
identifying opportunities for the best skill matches for program and Friend needs.
? Monitor and evaluate volunteer performance. Give positive corrective guidance as needed.
? Track volunteer hours and provide monthly reports to the Executive Director.
HUMAN RESOURCE MANAGEMENT
? Assist with onboarding and continuing education for Program Assistants (PAs) Supervise
Program Assistants in absence of Program Director.
? Assist with quarterly review process for each PA
? Make recommendations regarding hiring, firing, advancement, promotion or any other change of
status for Team members
ADDITIONAL TASKS
? Assist Executive Director with marketing and public relation activities, including community education
programs and social media
? Certify as a ServSafe Food Safety Manager and assist with food service as needed.
? Maintain house supply list. Shop for house and program supplies
EXPERIENCE, KNOWLEDGE & QUALIFICATIONS
? Preferred: Degree in Health and Human Services, related field or equivalent combination of
relevant education and experience
? Minimum 2 years of supervisory or team leadership experience
? Minimum three (3) years of related experience working with elderly, memory-impaired, and/or
disabled persons providing activity programming and support for all Activities of Daily Living.
? Ability to manage time and projects independently with professional discretion
? Demonstrated proficiency with office applications and technology: electronic mail, social media
applications, MS Office software applications including Word, Excel, and PowerPoint. Preferred:
experience with Google Drive
? Provide excellent service by working joyfully and tactfully with fellow team members, volunteers,
Friends, caregivers, and the general public
? Strong oral and written communication skills.
? Understand and adhere to HIPAA (Health Insurance Portability & Accountability Act) regulations
? Demonstrated ability to work with others from diverse ethnic, cultural, socioeconomic, spiritual
and age backgrounds
? Certified in CPR, First Aid, and AED (after employment, if necessary)
? Must pass a pre-employment drug/alcohol screen, criminal background check, physical, and TB
screen. Must be current with covid-19 vaccinations or willing to complete vaccination. All job
offers are contingent upon passing these pre-employment screenings.
PHYSICAL DEMANDS
? Physically able to respond to Friend needs (lifting up to 25 lbs, standing, sitting, bending)
? Able to be on your feet and active over 50% of each day
The above statements reflect the general duties necessary to describe the principal functions of the job
identified, and shall not be considered a detailed description of all work requirements that may be inherent
in the job.
WORK ENVIRONMENT
? Very active environment with multiple activities happening simultaneously
? Clean, well-lighted and limited chance for exposure to toxins
? Primarily indoors where temperature is controlled
HOURS OF OPERATION-8:00 am to 5:30 pm
Lafayette, IN
1645
2200 Scott Street
Lafayette, IN 47904
Apply Now Email Us