E201
Located in Cedar Rapids, IA
Pay: $16.00/hour
Job Full Description
Our client in Cedar Rapids, IA is looking for a Customer Service Representative!
Key Responsibilities/Requirements:
- Answer inbound calls and make outbound calls to members for booking services.
- Gather accurate information, maintain data integrity, schedule inspections, and manage membership renewals.
- Minimum of 15 contacts per hour, including calls and chats.
- Make outbound calls for inspection scheduling, membership renewals, voicemail return calls, online requests, and other follow-ups (e.g., BBB, email, social media).
- Contact current members 3 times to schedule inspections, within 2-3 weeks of each other.
- Dismiss inspection attempts after 3 calls.
- Maintain notes on all communications for scheduling and follow-ups.
- Contact members 30 days prior to expiration to renew.
- Maintain weekly reports for renewal calls and log notes on all communications.
- Handle web scheduler bookings, BBB inquiries, email requests, and social media inquiries.
- Secure card information for non-billable companies during booking.
- Mail invoices and estimates to customers.
- Correct bad emails and delete expired credit cards.
- Update accounts for new owners.
Qualifications:
- Strong communication skills for answering calls and making bookings.
- Attention to detail for accurate data entry and scheduling.
- Ability to handle multiple tasks, including calls, chats, and follow-ups.
- Excellent customer service skills for handling inquiries and requests.
- Organizational skills to track communications and manage schedules.
- Sales skills to encourage membership renewals and upsell services.
- Goal-oriented with the ability to meet contact and sales targets.
- Comfortable with technology, including web schedulers and CRM systems.
- Accurate data entry and updating of customer and payment information.
- Ability to manage customer accounts, including billing and updates.
- Problem-solving skills to resolve issues efficiently.
- Strong time management to meet deadlines and manage tasks.
Hours:
Pay:
Why You’ll Love Working with Express:
At Express Employment, we’re not just offering a job; we’re offering a chance to grow, learn, and enjoy great perks! As part of our team, you'll receive:
- 401K Retirement Plan: Secure your future with our employer-sponsored 401K program.
- Comprehensive Benefits Package: Including medical, dental, and vision coverage to keep you and your family healthy.
- Exclusive Savings Opportunities: Enjoy discounts on hotels, flights, electronics, tickets, and more to make your personal life even better!
If you are interested in this position, please call 319-363-3345 or apply online at www.expresspros.com.
Cedar Rapids, IA
2967
120 3rd Avenue Southwest
Suite 1
Cedar Rapids, IA 52404
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