Located in Salisbury, MD
Job Full Description
Express is a full service staffing and recruiting firm with an international presence and local ownership. Our location services the Delmarva Peninsula from Chestertown, MD to Wallops Island, VA, and Bay to Ocean. We assist local companies in hiring qualified individuals for their openings in office, commercial, industrial, and medical settings, including temporary, evaluation hire and direct hire placements. Expand your search with Express!
Our client is seeking a Help Desk Associate!
Duties/Responsibilities:
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other staff to research and resolve problems.
- Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical staff and customers.
- Strong analytical and problem-solving skills.
- Superior understanding of computer and networking hardware and software systems.
- Excellent time management skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
Education and Experience:
- High School diploma or equivalent.
- At least four years of related experience required.
Easton, MD
2400
29466 Pintail Drive
Unit 1
Easton, MD 21601
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