14364927
Located in Franklin, MA
Pay: $20.50/hr
Job Full Description
We are in search of an experienced customer service representative to interact with customers, to provide information in response to inquiries about products and services and to handle and resolve complaints.
Hours: (M-F) 7am-4pm (possible 5-8 hours of OT, Saturday work a possibility)
Pay Rate: $20.50/hr
Job Responsibilities:
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- Must have Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft SuiteEducation/Experience:
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
Norwood, MA
2982
85 Astor Avenue
Suite 4
Norwood, MA 02062
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