Express Employment is seeking a dedicated and enthusiastic Customer Service Representative for our client in Farmington Hills, MI. This is a full time, long term position with a busy home design and remodeling firm. You will be responsible for providing exceptional customer support through various communication channels. This role requires a strong ability to analyze customer needs, effectively communicate solutions, and maintain a positive relationship with our clients.
Customer Service Representative Responsibilities:
- Respond to customer inquiries via phone and email.
- Provide accurate information regarding products and services to assist customers.
- Analyze customer issues and provide effective solutions.
- Perform data entry tasks to update customer records and track interactions.
- Conduct outbound calling to follow up on customer inquiries or issues.
- Maintain detailed documentation of customer interactions for future reference.
- Collaborate with team members to improve service delivery and resolve complex issues.
Customer Service Representative Qualifications:
- Strong phone etiquette and communication skills, both verbal and written.
- Proficiency in data entry with attention to detail.
- Experience in customer support roles is preferred.
- Ability to analyze situations and provide appropriate solutions.
- Comfortable with outbound calling as part of the customer service process.
- Strong typing skills for efficient communication and data management.