SD034
Located in Kentwood, MI
Pay: $25 - $28/hour BOE
Job Full Description
Field Service Technician Job Summary
A medical equipment manufacturer is seeking a Field Service Technician to add to their growing team! The Field Service Technician builds strong customer relationships by providing expert technical support and best-in-class service. This role involves traveling to customer sites for installation, assessment, repair, and maintenance of medical equipment while ensuring compliance with manufacturer specifications and regulatory standards. Additionally, the technician maintains detailed service records and may specialize in specific product categories based on expertise and business needs.
Field Service Technician Responsibilities
- Establish and maintain rapport with customers. Provide regular communications to customers.
- Demonstrate a sense of urgency to independently identify and assist in identification and resolution of customer issues, following appropriate escalation processes when necessary.
- Install equipment using procedures specified by manufacturer. Manage site installation projects through coordination with site personnel and external contractors.
- Inspect and test malfunctioning medical equipment (surgical lights, tables, booms, sterilizers and washers), using test and analysis instruments.
- Disassemble malfunctioning equipment. Repair or replace defective components.
- Provide appropriate equipment training.
- Provide remote technical support and diagnostics to external healthcare customers.
- Maintain factory certification and proficiency on all servicing product lines.
- Generate revenue growth by offering solutions aligned with service portfolio.
- Perform all assigned administrative duties related to service within established timeframes, standards, and regulatory requirements, including: service work orders; expense reports; preventative maintenance documents; installation documents; site and service documentation and all other related paperwork.
Field Service Technician Qualifications
- Proficient computer skills
- Customer service skills
- Ability to troubleshoot and problem solve
- Reliability
- High school diploma or GED required.
- Associates Degree in electronics or equivalent combination of education and experience in the electronics related field is preferred
- 3 - 5 years' experience working in Operating Room environment, combined with prior technical work-related experience is strongly preferred
- Previous experience and demonstrated success leading or directing efforts of projects with defined milestones is preferred
- Strong verbal and written communication skills
- Ability and willingness to maintain a schedule with extensive travel and extended and/or nontraditional hours, including evenings and weekends, when needed
- Valid Driver’s license and excellent driving record
- The ability to lift up to 50lbs frequently
Schedule and Pay
Monday – Friday, 7am-4pm (some OT required)
$25 - $28/hour depending on experience
When you work for this company, you get so much more than a job, including:
Comprehensive benefits, beginning Day One · First shift only, Monday through Friday · Annual Pool Bonus · Paid vacation, personal days, and holidays · 401(k) and Profit sharing · Climate controlled warehouse · Tuition reimbursement program · Onsite gym · Family owned and operated business
Apply Now!
- Quick Apply Here
- Send us your resume: Sara.Diodato@expresspros.com
- Give our office a call: 616.281.0611 (main) 616.608.9686 (direct)
- Stop by our office: 1760 44th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre.
Location: Grand Rapids, MI
Position Type: Full-time, Direct Hire
What Makes Express Employment Professionals Different?
Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.
Express has a wide variety of jobs available, including:
- Light Industrial
- Skilled Trades
- Administrative
- Professional
Benefits of working with Express:
- Weekly Pay
- Medical, Dental, Vision, Short-Term Disability, and Life Insurance
- 401(K) Savings Plan
- Holiday and Vacation Pay
- Scholarship programs
- Free Online Training
Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.
Grand Rapids, MI
1357
1760 44th St SW
#10
Grand Rapids, MI 49519
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