GS569
Located in Kentwood, MI
Pay: $23-$25/HR
Job Full Description
Customer Service Representative Summary:
A boutique office furniture company in Grand Rapids is looking for a heavily experienced Customer Service Representative. If you are a strong team player with outstanding communication skills, have an eye for detail, and love to think out of box, we need you! The Customer Service Representative role provides necessary product and sales support to generate additional sales when needed and promote growth in a manner that always exceeds customer's expectations and supports the rest of their team.
Customer Service Representative Responsibilities:
- Answers all incoming calls with aptitude and promptness, providing information on fabric, product inquiries, and custom options while escalating calls properly when required
- Takes and places orders, processes orders, logs new orders, and performs required follow-up using troubleshooting and deductive reasoning skills, including order status updates, late order resolutions, and order change requests
- Generates accurate customer quotes for both standard and custom product needs, ensuring precise budget and final ordering details
- Addresses warranty or damage complaints, resolves freight claims, and manages missing COM emails with effective communication and follow-through
- Properly maintains the customer database and updates as needed based on incoming calls, emails, and rep interactions, including documentation of customer complaints and contract orders
- Maintains thorough product knowledge of the company’s full catalog, including custom stain-to-match processes and textile testing, to answer all product-related questions
- Develops relationships with outside sales support and assists reps with their various daily and weekly activities, including sample and literature fulfillment, finish sample stickering, and sales sample order entry
- Communicates information affecting customer orders to other departments and/or customers in a timely and accurate manner, ensuring necessary follow-up on POC requests and arranging customer pickups as needed
Schedule & Pay:
- Monday- Friday, 8:30am-5:00pm
- $23-$25/HR based on experience
Customer Service Representative Qualifications:
- 3-4 years of Customer Service experience
- Demonstrated technical skill set and problem-solving ability
- Excellent planning, organizational, and time management skills along with the ability to work well under pressure
- Self-motivated with demonstrated ability to influence and motivate others on customer satisfaction
- Exhibits flexibility and adaptability in accepting and managing a variety of customer service functions
- Demonstrates sound problem-solving skills, factual, analytical, and logical thought process.
- Possesses an aptitude for perfection and accuracy
- Suggests and executes process improvement to streamline activities within the department
- Demonstrated ability to effectively use office technology and various software systems introduced during training
- Must be a team player, service-oriented, and be able to successfully adapt to and implement solutions to address changing business requirements
Apply Now!
- Quick Apply Here
- Send Grant your resume: grant.stevens@expresspros.com
- Give our office a call: 616-281-0611
- Stop by our office: 1760 44th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre.
Location: Grand Rapids, MI
Position Type: Full-Time, Evaluation Hire
What Makes Express Employment Professionals Different?
Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.
Express has a wide variety of jobs available, including:
- Light Industrial
- Skilled Trades
- Administrative
- Professional
Benefits of working with Express:
- Weekly Pay
- Medical, Dental, Vision, Short-Term Disability, and Life Insurance
- 401(K) Savings Plan
- Holiday and Vacation Pay
- Scholarship programs
- Free Online Training
Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.
Grand Rapids, MI
1357
1760 44th St SW
#10
Grand Rapids, MI 49519
Apply Now Email Us