14335510
Located in Howell, MI
Pay: $18-$22/hr BOE
Job Full Description
Evaluation Hire - Sales Support Specialist
We are searching for an experienced Sales Support Specialist to join the team of a company that provides retail display fixtures to client needs and specifications.
Schedule: 9am-5pm / Monday-Friday
Compensation: $18-$22/hr based on experience
Benefits available.
About the Company: Supplier of retail display fixtures for all types of businesses.
The Sales Support Specialist will be responsible for processing estimates and sales order in QuickBooks and data entry into the CRM. This role also provides strong organizational skills to assist the strategic account sales reps, this role will also assist in answering calls and giving customers a warm welcome and routing them to the correct person. Support Sales Reps to maintain strategic accounts to assist in troubleshooting customer issues and serve as the support specialist.
- Coordinating with the Sales Team to compile requested customer data to produce timely and accurate estimates and sales orders.
- Receiving, verifying the accuracy of, and processing Purchase orders from customers utilizing QuickBooks and additional software systems.
- Monitoring WIP and actively working with internal and external customers to resolve roadblocks to on-time delivery including revising due dates, locking orders to prevent incomplete or incorrect shipments
- Coordinating with internal departments to prevent and resolve Accounts Receivable issues.
- Take ownership of internal non-conforming product flow including non-inventory items, special orders, and local pick-ups, and communicate with operations for local installs.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
- Develop positive relationships with clients
- Working with the internal financial department.
- Aligning all systems when order changes occur
- Communicating changes to internal departments
- Initiating orders for stock where min/max levels exist
- Physical inventory counts as needed
- Coordinate with inventory control specialist to ensure data integrity and accurate inventory counts
- Escalate to Sales Representatives or/and the management team when issues arise
- Serve as a backup on the set up of bill of materials and part numbers to eliminate non-inventory categories
- Interface with Marketing on scheduled Fixture Sales Publications
- Work collectively; Ability to work with all levels of management
- Other duties as required
QUALIFICATIONS:
- Excellent verbal and written communication skills.
- Strong organization, problem solving and analytical skills; able to manage priorities, workflow and multi-task.
- Experience with customer service
- Strong computer skills including QuickBooks, Excel, and CRM.
- Previous sales support experience preferred, but our thorough training will support you to win every day!
- Valid driver’s license and great driving record.
· Excellent communication, problem-solving and presentation skills.
APPLY TODAY! WE ARE HIRING NOW!
Howell (Brighton), MI
1620
2160 Grand River Annex
Suite 200
Brighton, MI 48114
Apply Now Email Us