14346426
Located in Brighton, MI
Pay: $20-$22/hr
Job Full Description
Contract to Hire - Showroom Customer Service Representative
We are searching for an experience sales & customer service individual to join the team of a family owned & operated tile & counter top supplier.
Schedule: 30-40 hours weekly. Most be open to working Saturday's.
Store hours:
Mon, Tues, Thu, Fri: 9am-5pm
Wed: 9am-7pm
Sat: 9am-1pm
No benefits available for this role upon hire.
About the Company: Provides tile installation and quartz and granite countertop installation services to Brighton & surrounding areas.
The Showroom Customer Service Representative will be responsible and accountable for efficiency of the showroom & customer service experience. This will be done by assisting customers with product inquiries, order placement, and issue resolution. They play a vital role in ensuring a seamless shopping experience by offering expert advice, processing orders efficiently, and addressing any concerns or challenges.
- Answering phones.
- Operating Point of Sale software to process credit card transactions.
- Providing firm product & service knowledge to customers as well how to care for their new products.
- Assisting clients with tile and/or countertop selections.
- Guiding clients on how much product they will need by calculating the square footage of their project.
- Reading floor plans and blueprints occasionally.
- Accurately inputting orders into QuickBooks software.
- Prepare sales invoices, quotes, and follow-up communications for inquiries and orders.
- Maintain positive interactions and relationships with suppliers and vendors via phone and email communication.
- Assist Showroom Manager in other tasks as needed.
Qualifications:
- High school diploma or equivalent; further education is a plus.
- Prior customer service experience, preferably in sales, retail or home improvement industries.
- Must be strongly proficient with math. Calculating total costs, square footage to determine amount of materials needed to order & more. Must being willing to undergo a math assessment evaluation.
- Must be proficient with computers & be open to learning QuickBooks software.
APPLY TODAY! WE ARE HIRING NOW! Please submit your resume to this job posting or call Alicia at 734-437-5455 to discuss additional details.
Howell (Brighton), MI
1620
2160 Grand River Annex
Suite 200
Brighton, MI 48114
Apply Now Email Us