14351517
Located in Commerce Township, MI
Job Full Description
Summary:
As the Appointment Center Representative, you serve as the primary telephone contact for all customer interactions, including setting and confirming appointments, mailing information packets, and keeping customer records accurate and up to date. This is a critical role, as you are the first point of contact between the company and the customer, playing an essential part in achieving the company’s goals. Note: This position does not involve cold calling.
Responsibilities:
- Schedule appointments for both inbound and outbound leads, tailored to customer needs and availability.
- Answer inquiries from potential customers and effectively convert them into appointments.
- Handle general customer service calls, directing callers to the appropriate person or department.
- Update customer records promptly for scheduling changes and cancellations, ensuring accuracy.
- Collaborate with the marketing department to gather and analyze lead generation data.
- Proficiently manage emails, converting them into scheduled appointments.
Qualifications:
- Experience in an office environment making outbound calls and emails.
- Strong communication skills (phone and computer).
- Ability to convey accurate and relevant information to homeowners.
- Accurate data entry and scheduling skills with keen attention to detail.
- Ability to manage scheduling changes and cancellations with urgency and organization.
- Team-oriented, adaptable, and eager to learn.
- Strong customer service skills.
- CRM experience is a plus
Schedule:
Monday - Friday 8am - 5pm
Keego-Harbor, MI
2832
3080 Orchard Lake Road
Suite A
Keego Harbor, MI 48320
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