14367994
Located in Maple Lake, MN
Job Full Description
Express Employment Professionals is helping a client in Maple Lake in their search for a Warranty Administrator. This is a day shift position paying $20 - $22/hr. Company offers employee discounts on products! This position works closely with internal departments, customers, dealers, and distributors to ensure that all returned merchandise authorization (RMA) claims are handled efficiently and accurately.
Duties:
* Accountable for warranty return requests from the start all the way through to resolution.
* Provide excellent customer service to customers by communicating consistently and timely. Initial response to incoming claims should be within 24 hours of receipt.
* Receive, review, process, warranty claims from customers using HubSpot and IQMS. Claims should be completed within 2 business days of having all the information.
* Enter Sales Orders and RMA orders into IQMS.
*Provide excellent customer service to customers by communicating consistently and timely. Initial response to incoming claims should be within 24 hours of receipt.
* Issue credits or arrange repairs/replacements as needed.
* Identify and develop strategies for maximizing claims processes.
* Collaborate with internal departments to investigate and resolve complex warranty-related issues.
* Create and update controlled documents (SOP’s and WI’s).
* Develop warranty processes and implement them across the company. Ownership of entire process including Customer Service, troubleshooting, receiving returns, and final disposition.
* Respond to phone calls and emails for the warranty department, answer general questions and forward technical questions to appropriate departments.
* Review and reconcile all incoming products for Warranties.
#CMN
Albertville, MN
2001
11011 61st St NE
#125
Albertville, MN 55301
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