Express Employment in Grand Rapids, MN is seeking friendly, professional, and dependable individuals to join our client's team for an in-person call center role. As a Call Center Representative, you will handle inbound customer inquiries, provide outstanding service, and resolve issues efficiently. This is an in-person role where you will work collaboratively with your team in a fast-paced and supportive office environment, handling up to 160 calls per day. Monday - Friday, 8:00am - 5:00pm, starting at $15/hour.
Key Responsibilities:
- Answer incoming customer calls promptly and professionally.
- Assist customers with inquiries, troubleshooting, and account information.
- Provide accurate information about products and services.
- Maintain a positive and empathetic attitude toward customers at all times.
- Document call details and update customer accounts in the system.
Qualifications:
- High school diploma or equivalent required.
- Previous customer service or call center experience is a plus but not required.
- Strong communication skills and a clear, professional phone demeanor.
- Ability to remain calm and professional under pressure.
- Proficient in basic computer skills and comfortable navigating multiple systems.
- Team-oriented with a strong work ethic and reliability.
Apply online or at our office:
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Our location:
102 Third St. NE, Suite 100
Grand Rapids, MN 55744
Need more information about this job?
Contact us at (218)326-9461.
One of our top priorities is supporting a healthy work environment and being easy to do business with. That is why we offer an online application process as well as a phone interview process. Express Employment Professionals can help find the type of job that is a perfect fit for your needs and abilities, and you will never pay a fee for our services and support.
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