Located in Savage, MN
Pay: $21/HR
Job Full Description
Job Title: Customer Service Representative
Location: Shakopee, MN
Industry: Manufacturing
Department: Sales Center / Customer Service
Job Type: Full-Time
Join Our Team in Shakopee!
We’re a leading manufacturing company looking for an outgoing and courteous Customer Service Representative to join our Sales Center team at our Shakopee, MN office. If you enjoy helping people, are detail-oriented, and thrive in a fast-paced environment, this could be the role for you!
What You’ll Do
In this role, you’ll be the first point of contact for our independent distributors. You’ll work in an inbound call center environment, handling between 60–80 calls per day, assisting with everything from part number lookups to order processing and payment handling.
Key Responsibilities:
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Answer 60–80 inbound calls daily from distributors and customers
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Look up product part numbers and process orders using Sage X3
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Handle payment processing and respond to customer concerns
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Work with a headset throughout the day while typing and talking simultaneously
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Troubleshoot and resolve basic product and order issues efficiently
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Maintain a friendly, positive attitude throughout all interactions
What We’re Looking For
We’re looking for a reliable team player with great communication skills and a knack for problem-solving
Requirements:
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1.5–2 years of inbound sales call center experience is required
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Excellent customer service and verbal communication skills
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Comfortable working on a headset and handling 20–60+ calls per day
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Ability to type and talk at the same time with strong attention to detail
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Quick learner who can navigate new systems and processes efficiently
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Ability to multi-task, prioritize tasks, and solve problems in real time
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Experience with Sage X3 is a plus, but not required (training provided)
Why You’ll Love Working Here
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Friendly, laid-back team atmosphere
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Comfortable and clean work environment
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Business casual dress code
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Great break room with modern amenities
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Opportunity to grow with a stable, well-established company
If you’re passionate about customer service and looking for a workplace that values positivity, teamwork, and attention to detail, we want to hear from you!
Lakeville (Savage), MN
2220
8275 210th Street West
Lakeville, MN 55044
Apply Now Email Us