14350612
Located in North Mankato, MN
Pay: 18.00
Job Full Description
Customer Service Representative
- Full Time | 40 hours/ wk+ | Day Shift
- $18.00/ hour with OT potential
- Saturdays mandatory during peak spring & summer season
- On-Site work
Responsibilities include:
- Answers inbound customer calls
- Responds to customer emails
- Outbound sales calls
- Resolves customer service concerns and determine best course of action
- Escalates customer issues requiring extensive problem solving to CSR Manager
- Updates and maintains customer database with accurate customer information and timely data entry
- Updates customer accounts after phone contact
- Adds services to existing customers based on field recommendations
- Provides resolution and timely follow-up with the customers
- Returns messages received during off hours
Additional Company Perks
- Newly remodeled office spaces
- New and improved training courses to allow employees faster time from orientation to on the floor sales with commission
Do Not wait to hear more, call Shaila at Express today or apply online:
(507)387-5620 or www.expresspros.com
Minimum Qualifications
Qualified applicant should have:
- Strong written/verbal communication and problem-solving skills required
- Previous retail sales/customer service experience preferred
- Written and verbal communication skills for professional business interactions
- Computer skills with data entry proficiency
- Organizational and time management skills, including punctuality for on-time attendance
- Ability to work independently under general supervision and collaboratively as part of a team
Benefits offered:
- Holiday Pay
- Full Benefits
- 401K
- Weekly paychecks
Mankato, MN
3310
113 Monroe Avenue
North Mankato, MN 56003
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