Located in Anoka, MN
Pay: $20-$22/hour
Job Full Description
Client Services Representative
Overview
This position acts as the customer’s primary (typically exclusive) point of contact and interface with the organization, and is responsible for selling the organization to the customer, entering customer sales orders, managing the customer relationship and advocating for the customer to the organization.
Essential Duties and Responsibilities
The duties and responsibilities listed are not all inclusive and may be expended to include other duties and responsibilities as management may deem necessary from time to time.
- Handles inbound customer / prospect calls to convert opportunities into sales.
- Makes outbound lead follow-up calls to potential and existing customers, by telephone and e-mail, to qualify leads and sell products and services.
- Investigating and resolve customer problems
- Manages all aspects of customer communication on in-house orders
- Maintains complete understanding of company’s points of market differentiation and competitive advantage, and effectively employs this knowledge in sales conversion process.
- Quotes prices and credit terms and prepares and enters sales orders for orders obtained.
- Follows up on all active quotes
- Leads, coordinates and actively participates in artwork development process, with customer and Art Services department.
- Builds and maintains customer relationships.
- Travels to and attends trade shows
- Maintains intimate understanding of order entry system and strong working knowledge of all other relevant systems.
- Possesses detailed knowledge of entire product line, including features, benefits and pricing.
- Actively seeks feedback on product line and market dynamics and provides to management as obtained.
- Follows established company policies, procedures and objectives.
- Active in continuous quality improvement objectives and safety control standards.
- Perform all other duties as assigned
Qualifications
- Strong customer relationship management skills
- Excellent communication and customer service abilities
- Proficiency in Microsoft Word and Excel
- Experience with sales and order entry processes
- Familiarity with project and account management
Schedule
- Monday-Friday
- 7a-4p
- please note that this is NOT a remote role.
Compensation:
$20-$22/hour.
Work local, hire local. Learn more about how you can join a local team who is dedicated to making a difference in our community by emailing over your resume to Char.Dreawves@Expresspros.com or applying online!
#MG3181
#3181MG
Maple Grove/NW Metro, MN
3181
11220 86th Avenue North
Maple Grove, MN 55369
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