M674
Located in Vadnais Heights, MN
Pay: $25-$27
Job Full Description
Customer Support Specialist
Location: East Metro
Type: Direct Hire
Salary: $52,000 - $56,000 per year
Schedule: Monday through Friday, 8:00 AM - 4:30 PM
About Us: Our client is committed to fostering a Culture of Honor where every individual—clients, vendors, and Team Members—feels genuinely seen, valued, and respected. Their Core 4 values guide them in their mission to create an inclusive and innovative workplace.
Job Description: Our client is seeking a passionate and detail-oriented Customer Support Specialist to join their team. In this role, you will provide exceptional support to customers and Team Members through multiple channels (phone, chat, email, in-person) while embodying their brand voice, tone, and values.
Key Responsibilities:
- Provide exceptional support to customers and Team Members through various channels.
- Review and accurately process designated customer orders.
- Check inventory to fulfill orders.
- Troubleshoot and resolve customer order discrepancies, issues, or concerns.
- Collaborate with internal teams (Sales, Production, Shipping, Purchasing, Logistics) to address order challenges.
- Maintain customer accounts and records of interactions.
- Invoice designated customer orders.
- Provide basic-level support for their products and services or direct inquiries to the appropriate party.
- Handle confidential information with care and discretion.
- Prepare and ship Sample Kits requested by the Sales Team.
- Cover Front Desk Supervisor responsibilities as needed.
- Ensure customer-facing areas of their Headquarters are tidy and well-maintained.
- Order and maintain proper stocking levels for refreshments and office supplies.
- Stay up to date on the latest company products, services, and industry trends.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Passion for helping others and building strong business relationships.
- Strong communication skills (written and verbal) across different channels.
- Desire to contribute to a healthy work culture.
- Detail-oriented and able to follow multi-part processes.
- Cool, patient, and respectful under pressure.
- Ability to receive constructive feedback healthily.
- Proficient computer skills with the ability to learn new software and systems.
- Effective time management skills and the ability to prioritize multiple tasks.
- Proficiency in Windows and Microsoft Office 365. Familiarity with Microsoft 365 Dynamics Business Central is a plus.
Benefits:
- Opportunities for career advancement
- Health, Dental, Vision, Life, Disability Insurance
- 401(k) with Employer Contribution
- PTO including most national holidays and your birthday!
- Warm, welcoming, and fun working environment
- A genuine valuing of work/life balance (modeled at every level of the company, including C-Suite leadership)
Work Culture: Our client strives to be an inclusive company known for their Culture of Honor. Their Core 4 values are:
- Care for People: When people are seen, respected, and appreciated, amazing things happen.
- Risk for Better: They dare to innovate and take risks for better outcomes.
- Leave the Ego: They are humble, generous, and leave their egos at the door.
- Seek the Good: They seek opportunities to do good, even when inconvenient.
If you are passionate about making a difference and want to be part of a team that values honor and innovation, we encourage you to apply!
Woodbury, MN
3394
650 Commerce Drive
Suite 135
Woodbury, MN 55125
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