14346481
Located in gulfport, MS
Pay: $14
Job Full Description
Job Description:
We are seeking a dedicated and detail-oriented Collections Agent to join our dynamic team. As a Collections Agent at our Medical Collections Agency, you will play a critical role in the recovery of unpaid medical debts. You will communicate with patients and insurance companies to negotiate payments and resolve outstanding accounts while maintaining a high level of professionalism and compliance with industry regulations.
Key Responsibilities:
Contact patients, insurance companies, and other stakeholders regarding unpaid medical bills via phone, email, or mail.
Negotiate payment plans and settlements with patients, ensuring prompt and accurate payment of outstanding balances.
Follow up on overdue accounts and work to resolve disputes in a timely and professional manner.
Maintain accurate records of all communication and actions taken regarding each account.
Provide excellent customer service by addressing patient inquiries and concerns in a respectful and empathetic manner.
Collaborate with other team members to resolve complex issues and ensure timely collections.
Meet or exceed monthly collections targets and key performance indicators (KPIs).
Requirements:
Previous experience in medical collections, customer service, or a related field is preferred.
Strong communication and negotiation skills, both written and verbal.
Ability to remain calm and professional while managing difficult or emotional situations.
Familiarity with collection software and Microsoft Office Suite.
Detail-oriented with excellent organizational skills.
Ability to work independently and in a team environment.
Biloxi-Gulfport, MS
2606
979 Tommy Munro Drive
Biloxi, MS 39532
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