I108
Located in Branson, MO
Pay: $17.50
Job Full Description
Rental and Service Agent
$17.50/hr - IMMEDIATE HIRE
JOB SUMMARY
The hybrid Rental and Service Agent is responsible for greeting customers, ensuring rental cars are clean and operational, assisting with baggage, processing contracts, upselling products and services, and providing exceptional customer service throughout the rental process.
ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES
· Greet customers as they return their rental car to the lot.
· Clean and detail the interior and exterior of the rental cars when they are returned.
· Fill up the rental cars with gas to ensure they are ready for customers.
· Check the fluid levels of the rental cars and take action when they are low.
· Ensure that the rental cars are not damaged when the customer returns the car to the lot.
· Make sure that the rental cars are in good operational condition when customers return them.
· Park rental cars in the appropriate parking spots.
· Demonstrate exceptional customer service when dealing with customers.
· Assist customers with removing their bags from the rental car, if needed.
· Ensure that customers feel valued while they wait for their rental car.
· Process customer contracts, listen and identify customer needs, and upsell our products and services to enhance their travel experience while providing excellent customer service.
· Listen and identify customer needs to communicate and offer additional products and services to enhance the customer’s travel experience.
· Capture customers without reservations to increase market share.
· Guide customers through the rental process using empathy, empowerment, and problem-solving skills to provide a memorable experience to delight the customer.
· Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have.
· Exhibit exemplary attendance and punctuality.
· Comply with company policies and procedures.
· Perform other duties as assigned.
EDUCATION AND RELATED EXPERIENCE
· A high school diploma or equivalent GED.
· A minimum of one year of experience in the car rental industry is preferred.
· A valid Driver’s License and the ability to be covered under the Company’s insurance policy.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, reach with their hands and arms, talk, hear, and see using close- and/or distance-vision, and use their hands to touch, grasp, or type. The employee may occasionally be required to sit for long periods of time and lift or move objects up to 50 pounds. Hand-eye coordination is necessary to operate rental cars and cleaning equipment.
WORKING CONDITIONS
Duties are typically performed in an outdoor environment and will be exposed to outdoor weather conditions. The work environment is usually a well-lit environment with a moderate level of noise. Work hours may vary depending on the operational activities and required duties; evening and weekend work may be required.
Three Ways To Apply:
Resumes may be emailed to Jobs.BransonMO@ExpressPros.com
Call our office 417-335-2700
Benefits of working with Express:
Holiday and vacation pay
Medical benefits
Weekly Pay
About us:
Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including:
Administrative
Light Industrial
Skilled Trades
Professional positions
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or genetic information.
Apply with Express today!
accounts.expresspros.com
Our location:
2001 State Hwy 248, Ste 8, Branson, MO 65616
Phone: (417) 335-2700
Fax: (417) 335-2715
Branson, MO
3149
2001 State Highway 248
Suite #8
Branson, MO 65616
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