Located in Kansas City, MO
Pay: $18hr. - $20/hr.
Job Full Description
The Warranty Specialist is a key member of our customer support and warranty management team, responsible for overseeing product warranties, acting as the primary liaison between independent owners and the company, and ensuring compliance with all warranty-related documentation and claims.
Responsibilities:
• Serve as the primary point of contact for clients interested in warranties, providing accurate information and exceptional customer service.
• Manage the entire lifecycle of warranty claims, from initial inquiry through completion, ensuring compliance with company policies
• Maintain and audit sensitive documents and claims to ensure regulatory and company compliance.
• Regularly interact with clients, contractors, and internal departments to facilitate the warranty process and address any concerns.
• Monitor warranty progress, track payments, and update systems accordingly.
• Address and resolve warranty-related issues in a professional and timely manner.
• Generate and analyze reports related to warranty claims, customer interactions, and compliance status.
Qualifications:
• Minimum of 3 years of strong sales or warranty customer support experience preferred
• Willingness to submit to drug and background screening
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite and warranty management software.
• Ability to manage multiple tasks with attention to detail.
• Problem-solving skills and the ability to handle challenging situations with professionalism.
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has over 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in many positions, including professional, commercial, and administrative.
EOE/M/F/Vet/Disabilities
Northland KC, MO
2714
301 Armour Road
North Kansas City, MO 64116
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